Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Bangor HS

Banco Santander; Bangor; On-site; GBP 25,000; Full time

Job summary

A major banking institution is looking for a Customer Experience Advisor in Bangor to provide outstanding customer service and support day-to-day transaction queries. This full-time position requires excellent communication skills and a team-oriented approach. Candidates should be keen to develop their knowledge of services and products while assisting customers efficiently. A starting salary of £24,500 per annum is offered, including flexible benefits.

Benefits

25 days holiday plus bank holidays

Discretionary performance-related annual bonus

Company pension match

Free access to digital health services

Employee discount platform

Qualifications

• Proven ability to deliver outstanding customer service either face-to-face or over telephony.
• Ability to communicate effectively with customers to truly understand their needs.
• A real desire to go above-and-beyond for customers.

Responsibilities

• Act as the first point of contact for customers in the branch or over the phone.
• Assist with day-to-day transaction queries and servicing.
• Build relationships and find solutions.

Skills

Outstanding customer service

Effective communication

Teamwork

Adaptability

Problem solving

Job description

Customer Experience Advisor S1 Retail & Business Banking Customer Interactions Bangor HS

Country

United Kingdom

Join our community.

We are currently recruiting Customer Service colleagues with a starting salary of £24,500 per annum; this is made up of a base salary of £24,000 along with an additional £500 flexible benefit.

What you'll do

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day‑to‑day transaction queries and servicing.
• Answer customer calls into our contact centre.
• Build relationships and find solutions.
• Develop knowledge of services and products to help customers.
• Identify new ways to improve the customer experience.

What you’ll bring

• Proven ability to deliver outstanding customer service either face‑to‑face or over telephony.
• Ability to communicate effectively with customers to truly understand their needs.
• A real desire to go above-and-beyond for customers.
• Effective team working skills with a flexible can‑do approach to work.
• Openness to a broad range of activities even if outside standard expectations.
• Ability to grow, adapt and change accommodating business needs and priorities.

What else you need to know

Full‑time permanent branch‑based role working 35 hours across Monday to Saturday from 8:00 am to 6:00 pm. The role is based in our Bangor HS branch.

Key Skills

• Business Intelligence
• Bidding
• Accounting And Auditing
• Account Development
• Architectural Design
• Content Development

Benefits

Starting salary of £24,000 plus an annual cash allowance of £500.

25 days holiday plus bank holidays, increasing to 26 days after 5 years service with the option to purchase up to 5 contractual days per year.

Eligible for a discretionary performance‑related annual bonus.

Voluntary healthcare benefits at discounted rates (medical, dental, health assessments).

Free access to digital health services including GP.

Free access to wellbeing apps and up to three weekly online classes.

Company pension match: 8% of salary automatically; up to 12.5% if contributing.

Protection for you and your family with company‑funded death‑in‑service benefit and income protection insurance. Additional life assurance and critical illness cover at discounted rates.

Support for charitable giving and community partnerships.

Share in Santander's success by saving or investing in our share plans.

24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel, and more.

As a Santander UK employee you can request staff versions of our product accounts and credit cards with no fees.

Right to work in the UK

Every individual must have the right to work in the UK to commence employment with Santander either by nationality, visa or work permit. If you require a working visa/permit this will not influence our decision. If you do not have the right to work, we will not proceed with your application.

Application

If this sounds like a role you’re interested in, please apply.

If you need assistance in the recruitment process, you can contact us. [Contact details omitted]

Additional Information

We welcome applications with the understanding that there may be no relocation package available. Santander will pay mandatory government fees for visa sponsorship; you may be liable for your own personal employee immigration and relocation costs.

Employment details

Employment Type: Full‑Time

Experience: years

Vacancy: 1