Customer Experience Advisor - Hybrid & Growth

Barclays Bank Plc; United Kingdom; Hybrid; GBP 27,000; Full time

Job summary

A leading financial institution is seeking a Customer Service Advisor to support Retail Banking customers over the phone. The role involves providing resolutions to customer queries, engaging through multiple communication channels, and collaborating with internal teams. Ideal candidates should have a background in customer service and demonstrate empathy and problem-solving skills. This position offers a competitive salary of £26,500 along with a comprehensive benefits package including private medical insurance and a pension plan. The role also allows for hybrid working arrangements.

Benefits

Competitive salary

Hybrid working model

Private medical insurance

Pension plan

Qualifications

• Experience in customer service roles.
• Ability to support and resolve customer queries efficiently.
• Familiarity with digital communication channels.

Responsibilities

• Provide exceptional customer service by resolving inquiries.
• Collaborate with internal stakeholders to meet client needs.
• Comply with regulatory requirements in customer care.

Skills

Empathy

Communication

Problem-solving

Job description

A leading financial institution is seeking a Customer Service Advisor to support Retail Banking customers over the phone. The role involves providing resolutions to customer queries, engaging through multiple communication channels, and collaborating with internal teams. Ideal candidates should have a background in customer service and demonstrate empathy and problem-solving skills. This position offers a competitive salary of £26,500 along with a comprehensive benefits package including private medical insurance and a pension plan. The role also allows for hybrid working arrangements.