Customer Experience Advisor

Michael Page (UK); York and North Yorkshire; On-site; GBP 26,000; Full time

Job summary

A reputable non-profit organization in York is seeking a Customer Experience Advisor. The role involves supporting customers with health care inquiries and providing support via telephone. Applicants should have experience in customer service, excellent communication skills, and an empathetic approach. This position offers a competitive salary, training, and opportunities for advancement in a positive work environment.

Benefits

Competitive salary of £26,000+

Full training provided

Central location with free parking

Free gym on site

Generous holiday allowance

Regular incentives

Excellent benefits

Qualifications

• Previous customer service experience from various backgrounds.
• Passionate about helping and supporting customers.
• Ability to provide tailored solutions to inquiries.

Responsibilities

• Support customers with a range of health care inquiries.
• Correspond with customers mainly over the telephone.
• Process claims and handle transactions from start to finish.

Skills

Customer service experience

Excellent telephone manner

Strong communication skills

Empathy and understanding

Problem-solving skills

Team player

Job description

Overview

A new exciting Permanent Customer Experience Advisor Position in York! To work for a reputable business within the Non for Profit Sector!

About Our Client

Michael Page have partnered with a reputable non for profit business in York the organisation are looking for a Customer Experience Advisor to join the department on a permanent basis.

This would be an excellent opportunity for someone experienced within a customer services environment or if you would like to join a business that would provide the best training and induction programme!

Immediate interview available please apply now!

Job Description

As a Customer Experience Advisor you will be supporting customers with a range of enquiries in relation to the health care services the business offers.

The role will be corresponding with customers mainly over the telephone ensuring each query is dealt with providing the highest level of care and support.

You will be also processing claims for the customer and handling the transaction from start to finish making sure a seamless experience is provided.

The Successful Applicant

Previous customer service experience this could be from a range of backgrounds such as retail and hospitality

Excellent telephone manner and strong communication skills

Passionate about helping and supporting customers providing the best solution for them

A high level of empathy and understanding

An excellent problem solver

A good team player

What\'s on Offer

• Salary of £26,000+
• Reputable business within the non for profit sector
• Full training provided
• Excellent progression and development opportunities
• Central location in York
• Free parking
• Monday to Friday 9am–5pm
• Part-time hours are available
• Excellent benefits
• Free gym on site
• Generous holiday allowance
• Option to buy and sell holidays
• Regular incentives
• Great team and culture
• Immediate interview