Customer Delivery Manager

COMPUTACENTER LIMITED; Corsham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology services provider in the UK is looking for a Customer Delivery Manager (In-life) to ensure the successful delivery of services to customers. This role entails managing service quality and maintaining customer satisfaction, engaging with stakeholders, and meeting performance targets. The position requires travel to customer sites in Corsham and eligibility for SC clearance. Strong service delivery and stakeholder engagement skills are essential for success in this role.

Qualifications

• Strong stakeholder engagement skills.
• Ability to ensure high quality and customer satisfaction.
• Experience in service delivery management

Responsibilities

• Deliver services to Computacenter customers.
• Contribute to a governance model for managing teams and partners.
• Ensure services meet contractual and financial performance targets.

Job description

Life on the team

Due to a recent service expansion, we’re looking for two new Customer Delivery Managers to join our Delivery Leadership team.

As a Customer Delivery Manager (In-life) you will be responsible for the delivery of services to Computacenter customers. You’ll be part of a team of Service Delivery Managers on one of our largest UK accounts.

Within your area of responsibility, you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets.

You will engage stakeholders within the customer organisation. You’ll make sure that Computacenter is responsive to their needs and that they understand the quality and value that we deliver for them.

You’ll need to travel to our customers site two days per week (Corsham UK). This role will also require SC clearance, so you’ll need to be eligible and willing to undertake.

Where you’ll fit in:

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