Customer Delivery Hub, Porter (Installer) ABOUT THE ROLE ABOUT THE PARTNERSHIP

John Lewis Plc; Liverpool; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail Partnership in the UK is seeking a Customer Delivery Hub Porter Installer. The role focuses on delivering large items and providing exceptional customer service while maintaining safety. Ideal candidates will possess strong communication skills and experience in customer service. Flexibility in working hours is supported, enhancing work-life balance.

Qualifications

• Previous customer service experience is desirable.
• Experience with installation and disconnection of white goods.
• Skills in assembly of flat pack furniture.

Responsibilities

• Assist in loading deliveries alongside the warehouse team.
• Install products and demonstrate their use.
• Maintain a safe working environment.

Skills

Great verbal communication skills

Job description

Overview

As our Customer Delivery Hub Porter Installer, you will work as part of a 2-person delivery crew with your Customer Delivery Hub Driver to promote the Partnership brand through professional and courteous interactions.

Responsibilities

• Being an ambassador for the John Lewis brand with great customer service as your number one priority.
• Helping load up your lorry with the day’s deliveries working alongside the warehouse team.
• Demonstrating great respect and courtesy for the customer’s home and handling unexpected situations to find the best possible solution for your customers.
• Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
• Keeping up to date with new products and technologies to help you perform your role at your best.
• Maintaining a safe working environment by adhering to safety regulations in our customers’ homes.
• Note: This role involves heavy lifting. You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.

Essential skills/experience

• Great verbal communication skills both over the phone and in person.

Desirable skills/experience

• Previous Customer Service Experience
• Installation and disconnection of white goods
• TV installation
• Assembly of a flat pack

About the Partnership

We\'re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We\'re not just employees, we\'re Partners, driven by our purpose to build a happier world.

We\'re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

Our Values

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we\'re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it.

Work-Life and Flexible Working

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.