Customer Delivery Driver - Swindon Extra

Tesco UK; Swindon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading grocery retailer in Swindon is seeking a Customer Delivery Driver to deliver shopping to customers' homes. You will ensure safety and cleanliness while interacting with customers and providing excellent service. Candidates must hold a valid driving license and be at least 18 years old. This role offers flexible hours and a competitive pay rate starting from £13.35 an hour, increasing based on location.

Qualifications

• Valid UK/EU/EEA Driving license for at least 12 months with no more than 3 penalty points.
• Candidates must be over the age of 18.

Responsibilities

• Ensure van and trays are clean and organized.
• Load the van and check for roadworthiness.
• Interact with customers regarding their orders.
• Deliver products during the customer's time slot.
• Build relationships with colleagues for team spirit.

Skills

Customer service orientation

Organization

Communication skills

Teamwork

Job description

Availability Window

Days and times: Mon 18:00:00 – 22:00:00; Thu 08:00:00 – 18:00:00; Sat 08:00:00 – 18:00:00.

Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location.

It's our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we'd like you to be available to work—the availability windows. We will schedule your contracted hours within these times, and you'll have 3 weeks' notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues; therefore if the times you are available to work match closely but not exactly to the times we are advertising, we'd still love to hear from you.

Customers are at the heart of everything we do.

As a Tesco Customer Delivery Driver, you may interact with customers in their homes as part of delivering shopping. This role involves more than driving; it is about helping customers and delivering great service with a smile. It is hands-on, physical and varied, with shifts where you may feel like your own boss, while a team of Managers and colleagues back at base provide support when needed.

We are open to flexible working to suit different life stages and circumstances.

Responsibilities

• I ensure the van and trays I use are clean and kept tidy/organised.
• Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
• Ensuring trays are washed as part of the tray wash process.
• Loading the van as required, checking the van for roadworthiness.
• Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
• Taking care of products/deliveries as if they were my own.
• Explaining to the customer that they will not be charged any more for their substitutions.
• Delivering during the customers time slot.
• Calling the customer before arriving at their property if early.
• Calling the store/centre if running 30 or more minutes late.

• Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
• Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say "Thank you."
• Acting quickly to respond to the changing needs of our customers and embracing change within my store.
• Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
• Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.

• A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines and spirits, counters, bakery and driving roles.