Customer Delivery Driver - Bournemouth Extra

Tesco UK; Bournemouth; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail company in Bournemouth is looking for a Customer Delivery Driver to provide exceptional service during deliveries. The role involves maintaining vehicle cleanliness, communicating with customers, and ensuring timely delivery. Applicants must have a valid driving licence and a passion for customer interaction. This position offers a flexible working schedule with a guaranteed minimum of 16 hours per week.

Benefits

Flexible working hours

Minimum guaranteed hours

Qualifications

• Valid UK/EU/EEA Driving licence for at least 12 months with no more than 3 penalty points.
• Ability to provide exceptional customer service and build relationships.

Responsibilities

• Deliver products during the customer’s time slot.
• Communicate changes or issues with customer orders.
• Maintain cleanliness and organization of delivery van and equipment.

Skills

Customer service

Driving skills

Teamwork

Job description

Availability Window

Days and hours show when we would like you to be available to work. We will schedule your contracted hours within these times and you will receive 3 weeks' notice of your shifts. We are flexible if your available times closely match the advertised windows.

• Sun: 18:00–22:00
• Mon: 18:00–22:00
• Tue: 18:00–22:00
• Wed: 18:00–22:00
• Thu: 18:00–22:00
• Fri: 18:00–23:00
• Sat: 18:00–22:00

Our Customer Delivery Driver rate of pay starts from £13.35 per hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues a minimum of 16 guaranteed hours each week, but there are opportunities to work fewer hours (to a minimum of 12) if you prefer.

The availability information is provided for scheduling purposes; if your availability differs from the advertised times, we still encourage you to apply.

Delivering your part of our customer shopping trip by:

• Ensure the van and trays are clean and kept tidy/organised.
• Leave the back yard clean, tidy and clear of rubbish, and pick up litter as needed.
• Ensure trays are washed as part of the tray wash process.
• Load the van as required, and check the van for roadworthiness.
• Talk to the customer about any changes to their order, including substitutions, offering a refund for anything they are unhappy with.
• Take care of products/deliveries as if they were your own.
• Explain to the customer that substitutions will not incur additional charges.
• Deliver during the customer’s time slot.
• Call the customer before arriving if you are early.
• Call the store/centre if you are running 30 minutes or more late.

• Build relationships with colleagues to create team spirit and ensure the store is the best it can be for customers.
• Be warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say "Thank you."
• Respond quickly to changing customer needs and embrace change within the store.
• Be energetic and driven to deliver beyond expectations, balancing home and work.
• Share ideas with your Manager and colleagues on how to improve the store for customers.
• A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or on the move. Our core purpose is “Serving our customers, communities and planet a little better every day.” Serving means acting as a responsible and sustainable business for all stakeholders, the communities we are part of and the planet.

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we want you to feel represented and able to be yourself at work. We are a place where Everyone’s Welcome.

We welcome flexible working discussions. Some roles suit different life situations; talk to us about how we can support you during your application.

We are proud to have been accredited Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process. For information on accessibility support, please read on; details are not included here.

Please note

Tesco will only recruit individuals who have passed the school leaver’s age. To find out the school leaver’s age for your country, read the guidance above.

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as warehouse, alcohol-related departments, counters, bakery, or driving roles.

On occasions with high volumes of applicants, some roles may close earlier than the advertised end date to manage applicants. Individual feedback is offered to those who attend an interview.

For more information about us please visit www.tescoplc.com