Customer Delivery Driver

John Lewis Partnership; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading retail company in London seeks a Customer Delivery Driver to provide exceptional service and deliver quality products. The role requires a valid UK driving licence and great customer skills. You will start your day in store, ensuring safety checks and serving as a brand ambassador on the road. Opportunities for full and part-time roles available, supporting flexible working arrangements.

Qualifications

• Full valid B-Category UK manual driving licence with no more than 6-points.
• Great customer service skills.
• Able to cope with the physical requirements of the role (e.g. lifting of crates, walking up staircases).

Responsibilities

• Start your day in store and check delivery routes.
• Ensure vehicle safety checks are complete before driving.
• Act as an ambassador for the Waitrose brand with excellent customer service.
• Help customers with their shopping, building rapport.
• Support the wider CFC team with general housekeeping tasks.

Skills

Customer service skills

Full valid B-Category UK manual driving licence

Physical capability for lifting and moving crates

Job description

About the role

As one of our Customer Delivery Drivers, you’ll be bringing the unique blend of quality Waitrose produce and Partner-led service right to our customers’ doors. You'll be based at our purpose built Customer Fulfilment Centre in Coulsdon which is closed to the public and has bespoke equipment to maximise your ability to deliver market leading service to our customers. The deliveries fulfilled from the centre are from customers purchasing online within London and the surrounding areas.

Key Responsibilities

• You’ll typically start your day in store and you’ll be responsible for:
• Checking your delivery routes for the day.
• Ensuring all of the appropriate vehicle safety checks are complete on your van, maintaining full road compliance and health and safety.
• Being an ambassador for the Waitrose brand while on the road with great customer service as your number one priority.
• Helping customers with their shopping and building a rapport with them based on trust and service.
• Supporting the wider CFC team when required with general shopkeeping tasks.

Essential skills/experience you\'ll need

• Full valid B-Category UK manual driving licence with no more than 6-points.
• Great customer service skills.
• Able to cope with the physical requirements of the role (e.g. lifting of crates, walking up staircases, moving cages).

Desirable skills/experience you may have

• Previous experience in a driving role and a knowledge of chilled vehicles would be welcomed, however, we\'ll give you all of the training your need to perform at your best, everyday.

Full (37.5 hours per week) and part time work (15-30 hours per week): PM shift full and part time, starting time between 12:00-15:00 including weekend working. AM Part time shift working Friday, Saturday, Sunday and Monday start time between 05:30-08:30

The partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.