Customer Coordinator-Financial Services-Immediate Start!

Signet Recruitment & Retention; Bracknell; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A financial services company in Bracknell is looking for a Customer Coordinator to provide compassionate support to customers in sensitive financial situations. The role involves managing inbound and outbound communications, maintaining records, and identifying fraud. It offers a flexible hybrid working model and a competitive hourly rate of £17.14. Perfect for those who excel in customer service and want to make a difference in clients' lives.

Qualifications

• Ability to handle sensitive customer interactions with tact and sensitivity.
• Experience in a customer service role preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Handle inbound and outbound calls from customers.
• Respond professionally to customer emails and letters.
• Maintain accurate records of interactions and transactions.
• Identify potential fraud cases and refer accordingly.
• Support customers in financial difficulty with compassion.

Skills

Customer service skills

Empathy

Attention to detail

Job description

Overview

The Customer Coordinator role is a customer service role in a busy financial services call centre, that requires sensitivity, tact and empathy as it is dealing with customers who may find themselves in sensitive situations financially and emotionally.

The team works with customers who may be struggling to maintain their financial agreements, or need alternative arrangements established. Finding the balance between the needs of the business and supporting loyal customers is a key aspect of this role therefore.

This is an initial 6-month contract, with the potential to extend! There is also a requirement to work one Saturday, once a month with a day off in lieu during the week.

The role is inside IR35 and the hourly rate is £17.14ph - 35 hr week with an early finish one day a week.

Responsibilities

1. Inbound and outbound calls from customers
2. Respond professionally to customer emails/letters
3. Maintain accurate records of interactions, applications and transactions
4. Identify and refer any agreements that may potentially involve fraud and tracing of customers who have been reported as Gone Away
5. Provide support to customers who are in financial difficulty, challenging personal circumstances or who are vulnerable with compassion and understanding

Working Arrangements

Excellent working environment with hybrid working model - 3 days a week in the office.