Customer Coordinator

Michael Page (UK); Bromborough; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A medium-sized industrial firm is seeking a Customer Coordinator to manage customer orders and provide support in a collaborative work environment. Candidates should have prior experience in customer service and excellent organisational abilities. This permanent position offers a competitive salary and opportunities for career growth within the organization.

Benefits

Competitive salary

Permanent position

Work-life balance

Training and development resources

Qualifications

• Previous experience in a customer service or coordination role.
• Strong organisational and multitasking abilities.
• Excellent communication skills, both written and verbal.
• A proactive approach to problem-solving.
• Attention to detail in order processing.

Responsibilities

• Manage customer orders from receipt to delivery.
• Act as the primary point of contact for customer inquiries.
• Coordinate with internal departments to resolve issues.
• Maintain accurate records of customer interactions.
• Monitor stock levels and liaise with the supply chain team.

Skills

Customer service experience

Organisational skills

Communication skills

Problem-solving

Detail-oriented

Tools

ERP systems

Job description

Overview

• Hybrid working Opportunity (2 days in office).
• Opportunity to Work with a Global Brand.

About Our Client

This opportunity is with a medium-sized organisation in the industrial and manufacturing sector, known for its strong commitment to quality and customer focus. The company operates in the Wirral and offers a professional and collaborative work environment.

Job Description

• Manage customer orders from receipt to delivery, ensuring accuracy and timely processing.
• Act as the primary point of contact for customer inquiries, providing clear and helpful responses.
• Coordinate with internal departments, such as production and logistics, to resolve issues and fulfil customer requirements.
• Maintain accurate records of customer interactions and order statuses in the company's system.
• Monitor stock levels and liaise with the supply chain team to ensure product availability.
• Handle any complaints or concerns in a professional and efficient manner, aiming for prompt resolution.
• Support the sales team by providing customer-related information and updates as needed.
• Contribute to improving processes and procedures to enhance the overall customer experience.

The Successful Applicant

A successful Customer Coordinator should have:

• Previous experience in a customer service or coordination role, ideally within the industrial or manufacturing sector.
• Strong organisational and multitasking abilities to manage multiple priorities effectively.
• Excellent communication skills, both written and verbal, to engage with customers and internal teams.
• A proactive approach to problem-solving, with the ability to work independently and as part of a team.
• Attention to detail to ensure accuracy in order processing and record-keeping.
• Strong organizational and communication skills, with the ability to multitask effectively.
• Previous experience in sales support, customer service, or operations is desirable.
• Familiarity with ERP systems and order processing is advantageous.
• German language skills are beneficial but not essential.

What\'s on Offer

• Competitive salary, depending on experience.
• Permanent position with opportunities for career growth within the industrial and manufacturing sector.
• Supportive work-life balance.
• Collaborative and professional company culture.
• Access to training and development resources to enhance your skills.