Customer Consultant Virgin Money Opportunities Search Results Virgin Money Current Opportunities

Virgin Money; Scarborough; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading banking institution in Scarborough is seeking a Customer Consultant to provide exceptional service to customers both face to face and over the phone. The ideal candidate should be passionate about helping others, possess strong communication skills, and have a problem-solving mindset. This role offers competitive benefits including flexible family leave and generous holidays.

Benefits

Paid family leave

Market-leading pension

Private medical cover

Flexible benefits

Generous holidays

Extra paid well-being days

Qualifications

• Experience or passion for customer service and delivering excellent service.
• Curiosity and problem-solving mindset.
• Strong communication skills and ability to engage with diverse personalities.
• Flexible, positive approach to work.
• Teamwork and goal orientation.

Responsibilities

• Welcoming customers to the Branch.
• Helping customers use digital services and educating them.
• Resolving customer queries regarding banking.
• Understanding customer needs to provide appropriate solutions.
• Working with colleagues for effective customer service.
• Being an ambassador for the company in the community.

Skills

Customer service

Communication

Problem-solving

Teamwork

Interest in digital technology

Tools

Microsoft Office

Job description

Our Customer Consultants are the face and voice of Virgin Money and have fun whilst having a crucial role to play, delivering a heartfelt service to our customers daily. Our fabulous Scarborough branch has an opportunity in their team for you to join in and think big so if you have a genuine passion for helping others both face to face and over the phone, then this opportunity could be what you're looking for!

What you'll be doing

1. Welcoming our lovely customers to the Branch.
2. Helping our customers use digital services, educating them to understand the great benefits digital brings and guiding them through the process.
3. Resolving any queries customers may have with their banking.
4. Having great conversations to understand customer needs and desires then using your knowledge of our products and services to find the best solution.
5. Working with colleagues across our Branches and Digital Experience Centre so customers always have the right person to speak to when they need expert advice either in person or by telephone.
6. Being an ambassador for Virgin Money, showcasing our work and spreading the word through events in branch and in the community.

As a Disability Confident Leader, we're committed to removing obstacles to inclusion. If you need reasonable adjustments or support making your application, contact our Talent Acquisition team at [e-mail].

Please note: If we receive high volume of applications, we may prioritize candidates whose skills and experience most closely match the role, while ensuring fair consideration for all.

Legal and employment checks

Some roles require UK right to work, credit and criminal record checks, and references. For roles under the Senior Manager Regime, enhanced checks including six years of regulatory references are required, with periodic checks thereafter.

Minimum requirements

• Experience or passion for customer service and delivering excellent service.
• Curiosity and problem-solving mindset.
• Strong communication skills and ability to engage with diverse personalities.
• Flexible, positive approach to work.
• Teamwork and goal orientation.
• Interest in digital technology and keeping up-to-date.

Desirable but not essential:

• Financial services experience.
• Knowledge of banking products.
• Proficiency in Microsoft Office.

Benefits

• 20 weeks paid gender-neutral family leave (52 weeks total).
• Market-leading pension.
• Free private medical cover, income protection, and life assurance.
• Flexible benefits including Cycle to Work, wellness assessments, and critical illness cover.
• Generous holidays - 38.5 days annual leave plus buy options.
• Up to five extra paid well-being days per year.

Join Virgin Money, part of the Nationwide group, a full-service mutual bank committed to fairness, reward, and societal good. We value inclusivity, celebrate diversity, and foster a supportive environment where everyone can thrive. Be yourself and make a difference with us!