Customer Complaints Specialist - Service Excellence

WE Talent; Braintree; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking a dedicated individual for a customer service position in Braintree. In this full-time role, you will handle customer complaints, ensuring outstanding service and satisfaction. Ideal candidates should have customer service experience, strong written communication skills, and the ability to work under pressure. The position offers a salary of up to £31,000 per annum along with generous benefits including 32 days annual leave and a supportive team environment.

Benefits

Salary up to £31,000 per annum

32 days annual leave

24/7 Employee Assistance Programme

Discounts on staff products

Free on-site parking

Qualifications

• Must have previous customer complaints or customer service experience preferred.
• Strong written communication skills are essential for crafting responses.
• A valid driving license is required to commute to the site.

Responsibilities

• Deliver outstanding customer service while understanding business impact.
• Manage and respond to customer complaints effectively.
• Accurately document all interactions and prepare reports for management.

Skills

Customer Service Experience

Written Communication Skills

Calm Phone Manner

Attention to Detail

Organizational Skills

Job description

A leading recruitment agency is seeking a dedicated individual for a customer service position in Braintree. In this full-time role, you will handle customer complaints, ensuring outstanding service and satisfaction. Ideal candidates should have customer service experience, strong written communication skills, and the ability to work under pressure. The position offers a salary of up to £31,000 per annum along with generous benefits including 32 days annual leave and a supportive team environment.