Customer Care Supervisor

Brook Street; Pontypool; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruiting agency in Pontypool is seeking a Customer Care Supervisor for a full-time, permanent role. Responsibilities include supervising and managing the Customer Care function, handling complaints, and training staff. Excellent communication skills and experience in a supervisory role are required. The position offers company benefits like free on-site parking and progression opportunities.

Benefits

Free on site parking

Pension

Regular salary reviews

Training and development - Progression opportunities

Qualifications

• Experience as an office supervisor or similar.

Responsibilities

• Supervise and manage Customer Care function.
• Handle customer complaints and issues.
• Train & manage office staff, delegate tasks.

Skills

Excellent verbal and written communication skills

Job description

Brook Street is working with a growing client that is seeking a Customer Care Supervisor on a Full-Time, Permanent basis. This is a fully on-site based Mon-Thu 8-4.30 with early finishes on Fridays.

To supervise and manager Customer Care function.

To handle customer complaints and issues.

To train & manage office staff, delegate tasks etc.

Knowledge, skills, abilities and experience:

Experience as an office supervisor or similar

Excellent verbal and written communication skills

Company Benefits:

• Free on site parking
• Pension
• Regular salary reviews
• Training and development - Progression opportunities

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

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