Customer Care Student Support (Part-time)

PetInsuranceStartUp; Greater London; On-site; Confidential; Part time

Job summary

A growing European InsurTech firm in London is seeking a Student Support to assist in customer care. The role involves communicating with customers via chat, email, and phone, creating documentation, and gathering feedback to improve customer journeys. Applicants should be empathetic, communicative students enrolled for at least two more semesters. The company offers flexible hours, remote work options, and a chance to make a positive impact in the pet health sector.

Benefits

Flexible hours

Remote work options

Dynamic company culture

Qualifications

• Enrolled as a student for at least 2 more semesters.
• Empathetic, positive, and communicative.
• Organized, proactive, and a great team player.

Responsibilities

• Communicate with customers via chat, email, and phone.
• Help create process documentation and service guides.
• Collect and share customer feedback with internal teams.
• Propose improvements to the customer journey.
• Take on additional projects typical of a fast-growing start-up.

Skills

Empathy

Communication

Organization

Proactivity

Teamwork

Education

Enrolled as a student for at least 2 more semesters

Job description

Ready to make a paws-itive impact in the pet world

Join a fast-growing European InsurTech scale-up thats reimagining pet health and insurance across Europe! Backed by leading investors with over 20 million in Series B funding were on a mission to ensure every furry friend gets the care they deserve and their owners get peace of mind.

As we prepare for our UK launch were looking for a student support in London to be part of this exciting journey. If youre passionate about pets customer care and making a difference this role is for you. This is your chance to be part of a growing mission‑driven company from the very beginning.

Youll work closely with our Customer Care Specialists and Country Manager take on responsibility from day one and help design and optimize our customer service processes as we grow.

Tasks

Responsibilities

• Communicate with our customers via chat email and phone
• Help create process documentation and service guides
• Collect and share customer feedback with internal teams
• Propose improvements to the customer journey based on insights
• Take on additional projects typical of a fast-growing start-up

Requirements

• Enrolled as a student for at least 2 more semesters
• Empathetic positive and communicative
• Passionate about pets (dogs & cats) and able to relate to pet owners
• Organized proactive and a great team player

Bonus points if you :

• Are studying Law or Veterinary Science which supports understanding claims and pet health topics
• Have copywriting skills especially for crafting clear empathetic customer communication

Benefits

What We Offer

• Responsibility from day one steep learning curve guaranteed
• Be part of a dynamic company in an early growth phase
• Flexible international and warm company culture
• Remote work options and flexible hours (including evenings / Saturdays)
• Work on a unique product that genuinely improves pet wellbeing

We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race religion national origin gender sexual orientation age marital status or disability status.

Employment Type: Working student

Experience : years

Vacancy : 1