Customer Care & Operations Manager (Flexible Hours)

Square Peg Associates; Bury; On-site; GBP 25,000 - 30,000; Full time

Job summary

A local recruitment consultancy is seeking a Customer Care Manager to manage daily operations of the customer care team. The role includes handling inquiries, scheduling jobs for engineers, and ensuring customer satisfaction. Ideal candidates will be proficient in IT applications and possess strong communication skills. This position offers flexible hours and an environment that supports growth and collaboration.

Benefits

Free parking

Supportive office environment

Pension scheme

Qualifications

• Proficient in using various IT applications and systems.
• Skilled in establishing rapport and trust with customers and colleagues.
• Comfortable and effective in verbal communication.

Responsibilities

• Manage daily operations of the customer care team.
• Handle customer enquiries and requests professionally.
• Oversee allocation and scheduling of jobs to engineers.
• Liaise with engineers for information and resources.
• Maintain strong relationships with customers.

Skills

Proficient in IT applications

Skills in customer rapport

Effective verbal communication

Adaptable and resilient in dynamic environments

Tools

Microsoft Office

CRM systems

Job description

A local recruitment consultancy is seeking a Customer Care Manager to manage daily operations of the customer care team. The role includes handling inquiries, scheduling jobs for engineers, and ensuring customer satisfaction. Ideal candidates will be proficient in IT applications and possess strong communication skills. This position offers flexible hours and an environment that supports growth and collaboration.