Customer Care Executive

Essential Recruitment; Sheffield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A recruitment agency near Sheffield is seeking a Customer Care Executive to provide high-quality customer support and manage administrative tasks. Candidates should have experience in customer care and possess strong communication skills. The role offers benefits such as a pension scheme and on-site facilities. Flexible working hours exist, with a potential for a permanent contract.

Benefits

Pension scheme

Free tea and coffee on site

Free on-site parking

Potential for permanent contract

Qualifications

• Strong communication skills are essential for resolving customer issues efficiently.
• Prior experience in customer support roles is advantageous.
• Must be comfortable handling administrative tasks.

Responsibilities

• Provide live telephone support to customers experiencing issues.
• Log support calls accurately and create necessary reports.
• Handle inbound calls and resolve customer complaints promptly.

Skills

Excellent written and verbal communication skills

Experience in customer care

Experience with administration duties

Job description

Role Overview:

We are recruiting for a Customer Care Executive to join our site near Sheffield. This role involves providing high-quality customer support, handling administration tasks, and ensuring customer satisfaction in a fast-paced environment.



Benefits:

Pension scheme
Free tea and coffee on site
Free on-site parking
Temporary ongoing with the potential for a permanent contract


Key Duties:

Provide live telephone support to customers experiencing software and hardware issues
Log internal and external support calls accurately
Create reports and maintain documentation
Validate and process customer orders
Create sales quotes for general sales and repairs
Resolve customer complaints in a professional and timely manner
Handling inbound telephone calls


Experience & Requirements:

Previous experience in customer care
Experience with administration duties
Excellent written and verbal communication skills


Hours of Work:

Monday to Friday: Hours between 8am-5pm
Mixture of 8am-4pm and 9am-5pm on a weekly rotation


How to Apply:

Call Megan on 01246 278000 between 8am–5pm, Monday to Friday
Email your CV to [e-mail]


If you haven’t heard from us within 72 hours of applying, please assume your application has been unsuccessful on this occasion. We will, however, retain your details for consideration in future vacancies

This vacancy is being advertised by Essential Recruitment (an Employment Business).