Customer Care Co-ordinator

Bellway Homes Ltd; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading construction company in Leeds is seeking a Customer Care Coordinator. This role involves managing calls, coordinating maintenance requests, and liaising with various teams. Ideal candidates will have administration experience, good communication skills, and familiarity with the construction sector. The role offers a competitive salary and various benefits.

Benefits

Competitive salary

Competitive annual bonus

Contributory pension scheme

25 days holiday, plus bank holidays

Access to discounts and benefits portal

ShareSave Scheme

Cycle to Work Scheme

Life assurance

Holiday Purchase Scheme

Earn and Learn Opportunities

Qualifications

• Experience of working as an Administrator in a fast paced environment.
• Experience of working within the construction or house building sector is desirable.
• Committed to diversity and inclusion.

Responsibilities

• Ensure all calls received into the department are managed appropriately.
• Coordinate the supply of material and sub-contractor elements.
• Maintain the relevant Customer Care log/monitor.

Skills

Communication skills

Administration skills

IT skills

Ability to work on own initiative

Interpersonal skills

Education

GCSE Maths and English – Grade 4+ (or equivalent)

Tools

Microsoft Office

Job description

Overview

At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you.

The Role

This role reports to the Division’s Head of Customer Care.

• Principal accountabilities of the Customer Care Coordinator role include: Ensure all calls received into the department are managed appropriately and issues are logged.
• Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out.
• Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel.
• Maintain the relevant Customer Care log/monitor.
• Check invoices and forward for payment.
• Liaise with the Buying department to order materials as and when required.
• Ensure defects are reported to sub-contractors on a regular basis.
• Arrange completion of end of defect works for Housing Associations.
• Liaise with Site Teams to ensure remedial works are completed within timescales.
• Liaise with Sales Teams to ensure customer queries are answered.
• Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects.

Experience, Qualifications and Skills

• Experience of working as an Administrator in a fast paced environment.
• Experience of working within the construction or house building sector is desirable.
• GCSE Maths and English – Grade 4+ (or equivalent).
• Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of people.
• Ability to liaise with internal and external personnel.
• Good administration skills with the ability to coordinate numerous issues during the working day.
• Able to work to deadlines in a fast paced environment.
• Ability to work on own initiative.
• Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and Outlook).
• Committed to diversity and inclusion.

The Role and Working Conditions

• Willing to be flexible in respect to day to day duties and hours worked.
• Ability to travel to all development sites, including the divisional office.
• This role requires occasional Saturday working from 09:00am - 13:00pm.

In return we can offer you

• Competitive salary
• Competitive annual bonus
• Contributory pension scheme
• 25 days holiday, plus bank holidays
• Access to discounts and benefits portal
• ShareSave Scheme
• Cycle to Work Scheme
• Life assurance
• Holiday Purchase Scheme
• Earn and Learn Opportunities

We reserve the right to close this vacancy if a large volume of applications are received.