Customer Care Co-ordinator

Web Recruit Ltd; Cleckheaton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Care Co-ordinator in Cleckheaton to manage customer enquiries and provide vital administrative support. The ideal candidate has experience in a secretarial or administrative role, excellent communication skills, and the ability to work well both independently and as part of a team. This position offers competitive benefits and opportunities for skill development.

Benefits

Competitive salary

Contributory Pension Scheme

Life Assurance

Qualifications

• Experience in a professional secretarial, PA, or administrator role.

Responsibilities

• Be the first point of contact for homeowners and housing associations.
• Provide administrative support to the Customer Care Team.
• Log customer enquiries and issues on the ERP system.
• Manage scheduling and monitor supplier performance.

Skills

Excellent interpersonal skills

Good organisational skills

Experience with Microsoft Office

Ability to work individually and in a team

Job description

Customer Care Co-ordinator

Cleckheaton, West Yorkshire

About Us

We are Jones Homes Ltd, one of the nation’s leading independent home builders. Part of the successful, family‑run Emerson Group, we have been creating beautiful new homes in exceptional residential locations since 1959.

Currently, we are building more than 500 homes a year in the UK and offer an impressive portfolio of apartments, mews and townhouses, as well as spacious semi‑detached and detached homes. We have built an enviable reputation for delivering outstanding services and have an HBF five‑star rating for our customer service. We’ve also received a number of prestigious accolades over the years for the properties we build, the design and landscaping of our developments and our talented team.

The Benefits

• Competitive salary
• Contributory Pension Scheme
• Life Assurance

This is a fantastic opportunity for a customer‑focused administrative professional to join our established and award‑winning homebuilding organisation. In return for your dedication, you’ll play a key role in our welcoming, family‑run business where we value our people as much as our customers. With competitive benefits, long‑term stability, and a genuine sense of teamwork, this is a role where you can grow and diversify your skill‑set, gaining valuable customer service skills and building your future worth.

The Role

As a Customer Care Co‑ordinator, you’ll be the first point of contact for homeowners and housing associations, ensuring customer needs are managed efficiently and professionally. Providing vital administrative and communication support to the Customer Care Team, you’ll help to deliver exceptional service and maintain the smooth operation of the department across the Yorkshire region.

You’ll handle customer enquiries and log all issues on COINS, our ERP system, co‑ordinating repairs and remedial work with technicians, subcontractors, and site teams to meet company service levels and warranty requirements.

Additionally, you will:

• Manage scheduling and monitor supplier performance
• Process invoices, order materials and PPE, and maintain accurate plot files
• Support customer satisfaction surveys and follow‑up calls
• Liaise with Sales, Site, and Commercial teams to resolve queries

About You

To be considered as a Customer Care Co‑ordinator, you will need:

• Experience in a professional secretarial, PA, or administrator role
• Experience with Microsoft Office
• Excellent interpersonal and communication skills
• Good organisational skills
• The ability to work well individually or as part of a team

Other organisations may call this role Customer Service Assistant, Snagging Co‑ordinator, Customer Service Co‑ordinator, Office Administrator, Team Administrator, Secretary, PA, Personal Assistant, EA Executive Assistant, Administrative Assistant, Administrator, Customer Care Assistant, or Customer Service Administrator.

Equal Opportunity

Webrecruit and Jones Homes Ltd are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re ready to take on a new and exciting role as a Customer Care Co‑ordinator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.