Customer Care Assistant - Full Time - Must be available all day Friday/Saturday/Sunday and must[...]

McDonald's United Kingdom; England; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading fast-food restaurant in the UK is seeking a Customer Care Assistant to enhance customer satisfaction and ensure a welcoming atmosphere. Responsibilities include interacting with customers, maintaining cleanliness, and organizing events. Ideal candidates should possess strong communication skills, high energy, and a friendly demeanor. This role requires teamwork and a commitment to providing excellent service.

Benefits

Holiday pay

Service Awards

Meal allowance

Employee discounts

Qualifications

• Must possess effective communication skills for dealing with customers.
• Ability to work well as part of a team is essential.
• High energy level and productivity while working in a fast-paced environment.

Responsibilities

• Deal with customer queries and ensure satisfaction.
• Maintain cleanliness in customer areas.
• Organize special events and make children feel welcome.

Skills

Effective communication

Attentive listening

Teamwork

Customer service

High energy levels

Job description

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more...........