Customer Care Assistant

McDonald’s; Tonedale; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading fast-food restaurant in Tonedale is seeking a Customer Care Assistant to deliver exceptional service and create a welcoming atmosphere. Responsibilities include maintaining high energy levels, effective communication, and adherence to safety regulations. Ideal candidates should be friendly, courteous, and effective team players. The role offers competitive pay and additional benefits including holiday pay and employee discounts.

Benefits

Holiday pay

Service awards

Meal allowance

Employee discounts

Premium Shift pay

Qualifications

• Friendly, welcoming, courteous, and a good team player.
• Strong communication skills, including attentive listening.
• Ability to work efficiently in a fast-paced environment.

Responsibilities

• Be a good customer experience leader.
• Maintain high energy levels while working efficiently.
• Follow company guidelines and uphold safety procedures.

Skills

Friendly and welcoming behavior

Strong communication skills

Ability to work in a team

High energy levels

Job description

Overview

As a Customer Care Assistant, you will be the friendly face who welcomes our customers to our restaurant. Working predominantly in the dining area, you will be responsible for exceeding hospitality expectations, by making it special for all of our guests. You will consistently deliver the highest standards of quality, service and cleanliness in the restaurant. You will need to complete tasks and activities in line with training, company guidelines and management direction and follow all workplace safety, security and food hygiene procedures.

Responsibilities

• Be a good customer experience leader by showing a happy disposition and a willingness to get involved and be part of a team.
• Maintain high energy levels while working efficiently and productively.
• Be friendly, welcoming, courteous and helpful, and work well as part of a team.
• Demonstrate effective communication skills, including attentive listening, face-to-face verbal communication and eye contact.
• Follow training, company guidelines and management direction; uphold workplace safety, security and food hygiene procedures.
• Represent McDonald’s values in daily interactions and contribute to providing a great customer and colleague experience.
• Where applicable, comply with uniform provision and professional appearance as part of the role.

Qualifications

• Friendly, welcoming, courteous and helpful behaviour; good team player.
• Strong communication skills: attentive listening, clear verbal communication and body language.
• Ability to maintain high energy levels and perform efficiently in a fast-paced environment.
• Be eligible to work in the UK & Ireland; provide original documents to evidence right to work (e.g., valid passport or valid UK/Ireland visa with supporting letter listing term dates). Only original documents will be accepted.

Benefits

• Holiday pay, service awards, meal allowance, employee discounts from top brands, and more.
• Premium Shift pay for overnight work (midnight to 5am).
• Above national minimum wage for all team members; additional benefits including holiday and sick pay, and employee discounts at over 1,600 retailers.