Customer Care Advisor Apprenticeship

Voo Veterinary Group; Old Woking; On-site; GBP 10,000 - 15,000; Full time

Job summary

A veterinary group in Old Woking is offering a Customer Service Practitioner apprenticeship. This full-time role focuses on developing client relations skills through direct communication. Apprentices will work Monday to Friday with some Saturday shifts, gaining practical experience and earning a wage while studying. Ideal for those looking to build a career in customer service within the veterinary field.

Qualifications

• Strong communication skills for client interaction.
• Ability to handle customer queries face-to-face and via phone.
• Willingness to learn and adapt.

Responsibilities

• Develop skills in client relations through practical experience.
• Work full-time while studying for the apprenticeship.

Job description

This apprenticeship will develop your skills dealing with clients face-to-face, on the phone and via written communication. You will gain practical skills and experience working the role full-time and earning a wage alongside your studies. You can further develop your skills and career in the future to set up your pathway in client relations.

Course Information

• Course: Customer service practitioner (level 2)
• Level: 2
• Route: Sales, marketing and procurement
• Apprenticeship Level: Intermediate

Working Arrangements

• Working Week: Monday – Friday with a 1:3 Saturday rotation. You will work between 30-40 hours / week. Times may vary depending on the role. However, on average, there are early shifts of 8:30-5:15 and late shifts of 10:15-7:00pm, with Saturdays being 9-5:00.
• Expected Duration: 14 Months
• Number of Positions Available: 3