Customer Care Advisor

Page Personnel; York; On-site; GBP 40,000 - 60,000; Full time

Job summary

A reputable non-profit organization is seeking a Customer Care Advisor in York to support members with healthcare-related inquiries. Applicants should have a background in customer service and strong communication skills. The position offers a salary of £26,000+ along with comprehensive training, opportunities for progression, and a range of benefits including free parking and an on-site gym.

Benefits

Free parking

On-site free gym

Generous holiday allowance

Opportunities for progression

Regular incentives

Qualifications

• Previous customer service experience (retail, hospitality, or similar backgrounds).
• Excellent telephone manner and strong communication skills.
• Passionate about helping and supporting customers.

Responsibilities

• Support members with inquiries related to healthcare services.
• Respond to customer queries primarily over the phone.
• Process claims and manage transactions.

Skills

Customer service experience

Excellent telephone manner

Strong communication skills

Empathy and understanding

Problem-solving skills

Team player

Job description

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Exciting Permanent Customer Care Advisor Position in York!

Join a reputable non-profit organization in York as a Customer Care Advisor. This is a fantastic opportunity for individuals with customer service experience or those eager to join a company that offers comprehensive training and induction programs. Immediate interviews are available—apply now!

About Our Client

Michael Page has partnered with a reputable non-profit organization in York. The organization is seeking a Customer Care Advisor to join their team on a permanent basis.

Job Description

As a Customer Care Advisor, you will support members with inquiries related to healthcare services offered by the organization. Your main responsibilities include responding to customer queries primarily over the phone, ensuring each interaction provides high-quality care and support. You will also process claims and manage transactions from start to finish to deliver a seamless customer experience.

The Successful Applicant

• Previous customer service experience (retail, hospitality, or similar backgrounds)
• Excellent telephone manner and strong communication skills
• Passionate about helping and supporting customers, providing optimal solutions
• High level of empathy and understanding
• Excellent problem-solving skills
• Good team player

What’s on Offer

• Salary of £26,000+
• Reputable non-profit organization
• Full training provided
• Opportunities for progression and development
• Central York location
• Free parking
• Monday to Friday, 9am-5pm
• Part-time hours available
• Excellent benefits and a generous holiday allowance
• Option to buy and sell holidays
• Regular incentives and a great team culture
• On-site free gym
• Immediate interview availability