Customer Care Advisor

Adecco; Norwich; Hybrid; GBP 25,000 - 27,000; Full time

Job summary

A leading employment agency in Norwich seeks a Customer Care Advisor to provide exceptional service to customers. You will handle queries via phone, email, and live chat, addressing various issues and collaborating with the team. The role offers a competitive salary of £25,800, a hybrid working model, and many benefits including up to 33 days of holiday and progression opportunities.

Benefits

Competitive salary

Up to 33 days of holiday

Product discounts

Private healthcare

Birthday presents

Qualifications

• Previous experience in a fast-paced customer service role.
• Proficiency in handling phone and email correspondence.
• Experience in the furniture or homeware industry is advantageous.

Responsibilities

• Provide support to customers over phone, email, and live chat.
• Resolve delivery issues and identify stock discrepancies.
• Assist team leader with administrative tasks.

Skills

Customer service experience

Excellent communication skills

Problem-solving abilities

Team player

Strong computer literacy

Job description

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy resolving queries? Our client, based in Norwich, is seeking enthusiastic Customer Care Advisors to join their team. If you have previous experience in a customer service role and possess excellent communication skills, we want to hear from you!

What's in it for you?

Permanent role with full-time hours (39.5 hours per week)
Starting date of Monday 1st September
Competitive salary - £25,800
Enjoy up to 33 days of holiday per year, along with various benefits such as product discounts, private healthcare, birthday presents, and more!
Fantastic progression and development opportunities within the organisation
Hybrid working arrangement after a comprehensive training period, with a minimum of 1 office day per weekAs a Customer Service Advisor, your responsibilities will include:

Providing support to customers, primarily over the phone but also through email and live chat channels. This includes addressing and resolving queries, including delays and complaints.
Collaborating with their team to resolve delivery issues and identify any stock discrepancies.
Assisting the team leader with additional administrative tasks.To be successful in this role, you will need:

Previous experience in a fast-paced customer service role, preferably within a call centre environment.
Proficiency in handling various methods of contact, including phone and email correspondence.
Strong computer literacy skills.
Previous experience in the furniture or homeware industry would be advantageous.
The ability to work effectively as part of a team and resolve conflicts.About you:

Possess an empathetic and motivational attitude towards customers.
Ability to work calmly under pressure and adapt to changing tasks with little notice.
Demonstrated drive to deliver top-quality customer service through excellent listening skills.
A team player with exceptional problem-solving abilities, attention to detail, and strong communication skills.This position follows a 3-week rotating shift pattern:

1. Monday - Friday, 8:30 am - 5 pm

2. Monday - Friday, 10:30 am - 7 pm

3. Monday - Saturday, 8:30 am - 5 pm with 1 day off during the week.

Join a dynamic and supportive team committed to providing excellent customer service. Apply today to take the next step in your career as a Customer Service Advisor with our client.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Job Info

Job Title:

Customer Care Advisor

Company:

Location:

Posted:

Jul 30th 2025

Closes:

Aug 30th 2025

Sector:

Customer Services

Contract:

Permanent

Hours:

Full Time

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