Customer Care Advisor

Venatu Recruitment Group; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency is seeking a Customer Care Advisor for a full-time role in Barton-upon-Humber. This position offers no weekend or evening shifts, with a salary of £25,747 plus a quarterly bonus. Responsibilities include handling customer enquiries and maintaining records. Ideal candidates will have customer service experience, strong communication skills, and the ability to work towards targets. Benefits include health discounts, gym access, and progression opportunities.

Benefits

Access to health & discount platform after 1 year of service

Free onsite gym (available 24/7)

Free onsite parking

Complimentary refreshments throughout the day

Fantastic progression opportunities

Qualifications

• Must be able to commute to Barton-upon-Humber daily.
• Experience in customer service (call centres, retail, hospitality, etc.).
• Must have experience working towards targets.

Responsibilities

• Handle customer enquiries and provide appropriate solutions.
• Maintain accurate records of customer interactions.
• Follow up with customers to ensure their needs are met.

Skills

Excellent communication skills

Experience in customer service

IT literate and proficient in Microsoft

Strong organisational skills

Job description

Overview

We are looking for enthusiastic individuals to join our client in Barton-upon-Humber for their mid-November intake. Whether you are from call centre, hospitality, or retail, they offer full supportive training!

Role

Customer Care Advisor - No Weekends or Evenings!

Salary: £25,747 per annum + £500 quarterly bonus

Working pattern: Monday to Friday 8:55 am to 5:30 pm (8 hours per day, 40 hours per week)

Contract: Permanent

Start date: Mid-November 2025

This is a full-time office-based position. Applicants must live within a 1-hour commute of Barton-upon-Humber.

Responsibilities

• Handle customer enquiries and provide appropriate solutions and recommendations
• Maintain accurate records of customer interactions
• Follow up with customers to ensure their needs are met
• Liaise with showrooms
• Proactively resolve customer queries
• Build and maintain relationships
• Identify and escalate issues to appropriate team members as required
• Handle any complaints or issues
• Continually strive to improve customer satisfaction and retention

What makes a good Customer Care Advisor?

• Must be able to commute to Barton-upon-Humber daily
• Experience in customer service (call centres, retail, hospitality, etc.)
• Experience working towards targets
• Excellent communication skills, both written and verbal
• IT literate and proficient in Microsoft
• Strong organisational skills

Benefits

• Access to health & discount platform after 1 year of service
• Full supportive training (4 weeks)
• EE discount
• Staff discount (after 1 year of service)
• Eye care vouchers
• Free onsite gym (available 24/7)
• Free onsite parking
• Complimentary refreshments throughout the day
• Two subsidised canteens
• Fantastic progression opportunities with real success stories
• Customer Service Employee of the Month awards

Applicant requirements

• Must be able to commute to Barton-upon-Humber daily
• Experience in customer service (call centres, retail, hospitality, etc.)
• Must have experience working towards targets
• Excellent communication skills, both written and verbal
• IT literate and proficient in Microsoft
• Strong organisational skills

Additional information

If you are a self-motivated individual who is passionate about delivering exceptional customer service, then we want to hear from you!

If calling the office, please ask for Jess Patterson.

At Venatu Recruitment Group, your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system, enabling you to register for job alerts, apply for jobs, and help you find your next role. Please visit the Venatu company website to read our full privacy policy.

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