Customer Care Advisor

Wm. Armstrong (Longtown); Carlisle; On-site; GBP 27,000; Full time

Job summary

A respected company in customer service in Longtown is seeking a Customer Care Advisor. In this role, you'll be the primary interface between the company and its customers, addressing queries efficiently and with empathy. You'll work standard hours of 40 per week and benefit from a competitive salary, life insurance, and a company pension. Strong communication and organizational skills are required to excel in this customer-focused position.

Benefits

Life insurance

Medicash scheme

Sickness scheme

Company Pension

Qualifications

• Excellent communication skills to interact with customers effectively.
• Ability to handle queries quickly and maintain records.
• Strong organizational skills to manage communications across teams.

Responsibilities

• Act as the first line of enquiry for all customer communications.
• Follow up on customer emails and inquiries.
• Resolve customer issues efficiently while meeting SLAs.

Skills

Organizational skills

Empathy

Communication skills

Job description

At WM Armstrong, we pride ourselves on our safe working environment, our excellent culture of teamwork and our strong family values.

We are currently looking for a Customer Care Advisor to join our Customer Experience team in Longtown.

We are looking for a well organised individual to be the primary interface between Wm Armstrong and its customers ensuring that every query is handled quickly, accurately, and with empathy. You will follow up on outbound communications, own customer issues, and work across teams to resolve problems swiftly, all while maintaining clear records and meeting service level agreements (SLAs).

The hours for this role will be 40 hours per week, Monday to Friday working agreed hours between 08 : 00 18 : 00.

Benefits Included

• An attractive salary of £26,265.82 per annum
• Life insurance
• Medicash scheme
• Sickness scheme
• Company Pension

Responsibilities

• Outbound Follow-up to Customer Emails
• First Line of Enquiry for All Customers
• ...