Customer Care Advisor

Auctoro Recruitment; Bridgwater; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Care Advisor in Somerset. The role involves responding to customer queries, managing orders, and providing support to the sales team. Candidates should possess excellent communication and organisational skills, and a proactive attitude. This position offers the opportunity to work within an industry leading organisation that values customer service and continuous improvement.

Qualifications

• Customer Service experience is required.
• Strong problem-solving and analytical skills are essential.
• Ability to manage multiple tasks efficiently is necessary.

Responsibilities

• Respond to customer queries through various channels.
• Manage the full order cycle using the ERP system.
• Handle complaint management effectively.
• Work closely with Supply Chain and Sales Managers.

Skills

Excellent verbal and written communication skills

Polite, friendly and professional

Attention to detail

Organisation skills

Ability to look for continuous improvements

Strong team player

Ability to build rapport via phone, chat, email

Competent in Microsoft Office

Customer Service experience

Flexibility/adaptability managing multiple tasks

Problem-solving and analytical skills

Positive can-do attitude

Self-motivated

Tools

Microsoft Office

Job description

Overview

Customer Care Advisor – Somerset. We are working with an extremely well-known, industry leading organisation on the lookout for a Customer Care Advisor to join their team in Somerset. This is an extremely exciting time to join a growing team within a fantastic company. Our client's Customer Care Advisors play a critical role maintaining and developing sales of their products to their customers in Retail and/or Specification divisions in the UK and Ireland. Through a positive approach, they will problem solve whilst working with a strong sense of urgency and a high degree of accuracy. This Customer Care Advisor must be proactive, professional and confident with strong initiative and the ability to multi-task. They will have excellent communication skills to ensure strong working relationships with internal and external customers.

Key Responsibilities

• Respond in a professional, polite and timely manner to queries coming from all channels (email, phone, social media, etc…)
• Process and manage the full order cycle using the ERP system, to include: understanding and communicating stock availability; placing the order to meet customers expected delivery dates; monitoring order status; liaising with couriers to obtain delivery status; communicating any issues/delays to our customers; following up on any queries/investigation and resolutions
• Keep track of outstanding projects and to keep customers updated at all times
• Complaint management
• Learn and adhere to all Company procedures and requirements
• Keep up to date with company Terms & Conditions and Customers' Contract Agreements, including returns and product warranties
• Work closely with the Supply Chain and Sale Managers to overcome blockers and maximise the order posting enabling the company to meet its Company sales target
• Provide support to external Sales team
• Identify opportunities to improve service and feedback on potential challenges and root cause analysis
• Adhere to department SLAs
• Any other tasks and projects requested by your manager

Key Skills & Requirements

• Excellent verbal and written communication skills
• Polite, friendly and professional
• Attention to detail
• Organisation skills
• Ability to look for continuous improvements
• Strong team player
• Ability to build rapport via phone, chat, email
• Competent in Microsoft Office
• Customer Service experience
• Flexibility/adaptability managing multiple tasks
• Problem-solving and analytical skills
• Positive can-do attitude
• Self-motivated

By applying for this position, you authorise Auctoro Recruitment to hold your personal details on file for use in finding you a suitable position. Auctoro Recruitment will never transfer your information to a third party without your prior consent