Customer Billing Support Specialist

P+S Personnel Services Ltd; Great Yarmouth; On-site; GBP 20,000 - 25,000; Part time

Job summary

A local staffing agency is seeking a part-time Customer Billing Support Specialist in Great Yarmouth. This role involves resolving billing queries, maintaining clear communication with customers, and ensuring accurate records. Strong communication skills and experience in a billing or customer service role are essential. The position offers flexible working hours and opportunities for professional growth.

Benefits

Career development

Pension scheme

Life Assurance

Enhanced Maternity and Paternity benefits

Qualifications

• Minimum 5 years in a billing, customer service, or accounts role.
• Ability to remain calm and professional under pressure.

Responsibilities

• Act as the first point of contact for customers with billing queries.
• Resolve billing issues efficiently and accurately.
• Maintain records of customer interactions.

Skills

Strong communication skills

Problem-solving skills

Attention to detail

Proficient in billing or CRM systems

Organizational skills

Tools

Connectwise

NetSuite

Microsoft Excel

Job description

Overview

P+S Personnel are pleased to be working on behalf of our clients, who are currently looking for a Customer Billing Support Specialist on a part-time, permanent basis.

Main Responsibilities

• First point of contact for customers regarding billing questions, disputes and clarifications.
• Resolve billing issues in an efficient and timely manner.
• Work amongst the finance, sales and customer service team to resolve complex billing enquiries.
• Update accurate records of customer interactions, issues and resolutions.
• Identify and prevent billing issues from recurring.
• Provide customers with clear explanations or charges and invoices.
• Ensure billing-related communications are clear, professional, and customer-friendly.
• Issuing credit notes or adjustments where necessary.
• Help improve billing processes by providing feedback and suggestions for improvement.

Person Specification

• Previous experience in a billing, customer service, or accounts role (5 + years preferred).
• Strong communication and problem-solving skills.
• High attention to detail and accuracy.
• Ability to remain calm and professional under pressure.
• Proficient in using billing or CRM systems (e.g., Connectwise, NetSuite, etc.) and Microsoft Excel.
• Strong organizational skills and ability to multitask effectively.

Working Benefits

• Career development and opportunity to learn and grow.
• Pension scheme.
• Life Assurance.
• Enhanced Maternity and Paternity benefits.

Working Hours

• Mon-Fri, 09:30-14:30 (can be flexible if needed).
• 25 hours per week.

If this is a role you are interested in, please apply online ensuring your CV is up to date.