Customer Assistant - Warehouse Operative - Hertford Simpy Food

Marks and Spencer; Hertford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail company in Hertford is seeking a Customer Assistant in Operations. You will play a vital role in ensuring store operations run smoothly, accepting deliveries, managing stock, and engaging with customers. Ideal candidates will excel in customer service and teamwork, and must be adaptable to changing situations. Join us and make an immediate impact in a vibrant retail environment.

Qualifications

• Committed to delivering excellent work with great attention to detail.
• Open to and acts upon feedback, asking for this regularly.
• Takes accountability for planning and managing own workload efficiently.

Responsibilities

• Accept deliveries, unpack goods, and prepare crates.
• Use in-store systems to track deliveries and manage stock.
• Serve customers efficiently, both on the shop floor and at service points.

Skills

High levels of customer service

Strong communication skills

Attention to detail

Digital capability

Job description

Work Pattern

• Sunday: 1400-1800
• Monday: 1800-2200
• Tuesday: 1800-2200

Overview

Join our team at M&S as a Customer Assistant in Operations, where you\'ll play a vital role in keeping our store running smoothly behind the scenes. We\'re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.

Responsibilities

• Accept deliveries, unpack goods, and prepare crates to ensure our shop floor is always fully stocked.
• Use in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.
• Work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.
• Be flexible across various operational tasks and adapt to the changing needs of the store.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend our products and services
• We\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Everyone\'s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\'s why we\'re revolutionising how we work and offering our most exciting opportunities yet. There\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.