Customer Assistant - Warehouse Operative - Gapton Hall Yarmouth

Marks and Spencer; Great Yarmouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading UK retailer is seeking a Customer Assistant in Operations to ensure products are stocked and help deliver a superior shopping experience. The ideal candidate should be 18+, flexible, and have strong customer service and communication skills. Join our team to help shape a greener retail future. Competitive scheduling available.

Qualifications

• Must be 18 years of age or older.
• Ability to work across various operational tasks.
• Experience in customer service preferred.

Responsibilities

• Accept deliveries and unpack goods.
• Keep the store clean and tidy.
• Monitor and deliver on daily sales targets.
• Proactively engage with customers.

Skills

High levels of customer service

Strong communication skills

Attention to detail

Digital capability

Job description

Overview

Join our team at M&S as a Customer Assistant in Operations, where you'll play a vital role in keeping our store running smoothly behind the scenes. We're looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.

Under 18 disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Schedule

• Week 1: Sunday 04:45-08:45, Monday 04:30-08:30, Thursday 17:30-21:30, Saturday 17:30-21:30
• Week 2: Tuesday 04:30-08:30, Wednesday 04:30-08:30, Friday 04:30-08:30, Saturday 04:30-08:30

Responsibilities

• Accept deliveries, unpack goods, and prepare crates to ensure the shop floor is fully stocked.
• Assist in keeping products available for customers, contributing to a seamless shopping experience.
• Use in-store systems and tools to track deliveries, manage stock, and ensure products are in their correct locations.
• Roll up your sleeves and support the store to keep things moving and ensure the store runs like clockwork.
• Be flexible and able to work across various operational tasks and adapt to the changing needs of the store.
• Collaborate with colleagues across the store to maintain an inclusive environment.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points.
• Keep the store clean and tidy, ensuring shelves are stocked with product.
• Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities.
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service.
• Build expert product knowledge to sell and recommend our products and services.
• Receive training to utilise all digital tools and communication channels to deliver for the customer every time.

Key Capabilities

• High levels of customer service.
• Commitment to delivering excellent work with attention to detail.
• Open to and act upon feedback, asking for it regularly.
• Takes accountability for planning and managing own workload efficiently.
• Strong communication skills.
• Adaptable to changing situations.
• Builds positive relationships by being a good listener.
• Good level of digital capability.

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you require reasonable adjustments to any part of our recruitment process, please share those requirements with us when completing your application. We will make every effort to ensure your needs are met and provide a fair and transparent process of assessment.