Customer Assistant - Warehouse Operative - Edinburgh Kinnaird

Marks and Spencer; City of Edinburgh; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading retail company in Edinburgh is seeking a dedicated Customer Assistant in Operations. You'll be responsible for ensuring the store runs smoothly, accepting deliveries, and engaging with customers. Ideal candidates should possess strong customer service skills and be digitally confident. The role involves flexible working hours, including early mornings. Join us to make a positive impact in a dynamic retail environment.

Qualifications

• Experience in customer service roles is beneficial.
• Ability to adapt to changing tasks and store needs.
• Must be comfortable working during unsociable hours.

Responsibilities

• Accept deliveries and unpack goods.
• Keep the store clean, tidy, and stocked.
• Engage proactively with customers and recommend products.

Skills

High levels of customer service

Attention to detail

Strong communication skills

Digital capability

Ability to build positive relationships

Job description

All the details

Work Pattern

Week 1
Monday: 04:30 - 08:30
Tuesday: 04:30 - 08:30
Thursday: 04:30 - 08:30

Week 2
Sunday: 04:30 - 08:30
Wednesday: 04:30 - 08:30
Friday: 04:30 - 08:30

Under 18 disclaimer: This job role involves working early mornings, and applications from anyone under 18 cannot be considered. This is to comply with health and safety legislation and to ensure colleague safety.

Please note that the £3.00 p/h unsocial premium applies only to hours worked between 22:00 and 06:00.

Join our team at M&S as a Customer Assistant in Operations, where you'll play a vital role in keeping our store running smoothly behind the scenes. We're looking for hardworking individuals who take pride in ensuring our products are delivered, organized, and ready for our colleagues and customers.

Your responsibilities include accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Your efficiency and agility will help create a seamless shopping experience by keeping products available for our customers at all times.

At M&S, our operations team ensures our store runs like clockwork. You'll need to be ready to roll up your sleeves and keep things moving.

Being digitally confident is essential. You'll use our in-store systems and tools to track deliveries, manage stock, and ensure products are exactly where they need to be.

Being a team player is crucial. You'll work closely with colleagues across the store to ensure smooth operations, supporting your team and fostering an inclusive environment.

Flexibility is vital. You should be comfortable working across various operational tasks and adapting to the store's changing needs.

Are you ready? Apply now.

Purpose

To deliver a great shopping experience, we seek colleagues who prioritize customers over tasks, champion our products, and act as the voice of our customers to help us improve continually.

Key Accountabilities

• Serve customers efficiently on the shop floor and at service points
• Keep the store clean, tidy, and stocked with products
• Monitor and deliver on sales targets, promotions, and selling opportunities
• Engage proactively with customers to understand their needs, make recommendations, and deliver remarkable service
• Build product knowledge to effectively sell and recommend our products and services
• Utilize digital tools and communication channels to serve customers effectively

Key Capabilities

• High levels of customer service
• Attention to detail and commitment to excellent work
• Open to feedback and continuous improvement
• Efficient workload management and planning
• Strong communication skills
• Adaptability to change
• Ability to build positive relationships through good listening skills
• Digital capability

Everyone's Welcome

M&S is committed to leading the retail industry into a greener, faster, and more inspiring digital era. We are transforming our ways of working and offering exciting opportunities. Join us to make an immediate impact.

We promote an inclusive culture, with policies supporting diversity and equal opportunities. We welcome applications from all backgrounds and are happy to discuss flexible working arrangements. If you require reasonable adjustments during the recruitment process, please share your needs with us. We are committed to providing a fair and transparent assessment process.