Customer Assistant Topshop

John Lewis Partnership; Cambridge; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail partnership in Cambridge is seeking a Brand Sponsored Partner to deliver excellent customer experiences and support marketing initiatives. This temporary role offers a pay rate of £12.40 per hour with flexible working hours, including alternate weekends. Essential skills include basic IT literacy and strong communication. Join a business committed to creating a thriving environment and focusing on customer satisfaction.

Qualifications

• Basic IT literacy skills required for the role.
• Strong communication skills to engage with customers effectively.

Responsibilities

• Deliver excellent customer experiences.
• Proactively acknowledge and address customer needs.
• Support marketing events to drive footfall.
• Maximise productivity by suggesting improvements.

Skills

Basic IT literacy skills

Strong communication skills

Job description

ABOUT THE ROLE

As a Brand Sponsored Partner, you feel inspired and empowered to seek out every opportunity to achieve the right outcomes for our customers. You'll work with your colleagues, the Brand and Team Manager to generate sales and improve the experience for our customers.

Alongside the great service and experiences you provide to our customers, you'll deliver exceptional shop standards through displays, stock availability and general cleanliness. Knowing your customers will enable you to provide the best service we're known for and build their loyalty with our brand for a lifetime. In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.50 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

Key Responsibilities

• Delivering excellent and market leading customer experiences.
• Put the customer at the heart of everything by proactively acknowledging them and taking the time to identify their needs and expectations. Ensuring these are consistently met and customer queries or complaints are resolved.
• Ensuring every customer has the opportunity to engage directly with the John Lewis brand and the Brand you support through personalised and social marketing.
• Being aware of your best sellers and sales performance to help drive promotions and newness such as seasonal changes.
• Helping to create and supporting marketing events to drive footfall and secure new customers.
• Maximising productivity by offering ideas for continuous improvements.

Essential skills/experience you'll need

• Basic IT literacy skills.
• Strong communication skills.

Desirable skills/experience you may have

• Experience of working in a customer facing role is welcomed but not essential. We'll train you in all you need to know so that you can perform at your best, everyday.

To learn more about this role, please copy and paste this link into a new browser window: https://embed.wirewax.com/8063665

Closing Date

January 1, 2026

Pay

£12.40 Hourly

Contract Type

Temporary

Hours of Work

Various full-time hours required including alternate weekends.

Job Level

Partnership Level 10

Where You'll Be Working

Cambridge (John Lewis & Partners), Grand Arcade, Cambridge, Cambridgeshire, CB2 3DS

ABOUT THE PARTNERSHIP

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.