Customer Assistant Online

Morrisons; Warminster; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading UK supermarket is seeking customer-focused individuals to join their Online team, responsible for picking and packing customer orders. Candidates should be passionate about customer service, able to work in a busy environment, and follow safety protocols. The role provides flexible shifts and opportunities to support other store areas, making a real difference to customers. If you're ready to make an impact in a fast-paced setting, we'd love to meet you.

Benefits

Fully flexible shift patterns

Six weeks holiday

15% discount in supermarkets

10% discount for a friend or family member

Career progression opportunities

Subsidised in-store cafe

Competitive pension

Healthcare/Well-being benefits

Discounts at high street shops

Family friendly policies

Optional payroll charity donations

Qualifications

• Passionate about customer service.
• Over school leaver's age.
• Able to work flexible shifts.

Responsibilities

• Pick and pack customer orders for delivery.
• Support Replenishment and Customer Service as needed.
• Follow structured processes and safety protocols.

Skills

Helpful and friendly approach

Ability to stay active and hands-on

Works well in a busy environment

Comfortable using equipment safely

Ability to resolve customer queries

Job description

We’re looking for friendly, customer‑focused people to join our Online team, where you’ll be picking and packing customer orders ready for delivery or collection.

You’ll work in a fast‑paced, structured environment with clear routines and timed activities that help keep everything running smoothly – all to make sure our customers can get what they need, when they need it.

You’ll use in‑store tech to accept orders, find the right products, and prepare them to go quickly and carefully. It’s fast‑paced, structured work that makes a real difference to our customers.

You’ll also get the chance to support other parts of the store, including Replenishment and Customer Service, depending on what’s needed that day.

More about our perks:

• Fully flexible shift patterns
• Six weeks holiday (including bank holidays)
• 15% discount in our supermarkets and convenience stores available from the day you join us
• Additional 10% discount card for a Friend or Family member
• Career progression and development opportunities
• Subsidised in‑store cafe or shop floor ranges
• Competitive pension and life assurance
• Healthcare/Well‑being benefits including Aviva Digital GP
• Morrisons MyPerks with discounts at high street shops, cinemas and gyms, and lots more
• Optional payroll charity donations
• A range of family friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

About you

We’re looking for people who are equally as passionate about putting customers first as we are. Here are some of the things we look out for:

• Helpful and friendly approach
• Enjoys staying active and being hands‑on
• Works well in a busy, structured environment
• Comfortable using equipment safely and following processes
• Loves to help support our customers and resolve their queries

Please note: We will only recruit individuals who are over the school leaver’s age. To find out the school leavers age please visit the following link. Additionally, some of our roles require you to be over 18, due to health and safety.

What happens next?

Click apply to join our team – it only takes a couple of minutes.

We’ll be in touch soon, so keep an eye on your phone and emails.

At Morrisons, we are committed to ensuring a fair and inclusive recruitment process. You can find answers to common questions on our FAQs page, including how to request reasonable adjustments. Should you need any reasonable adjustments at any stage of the process, please let us know and we’ll be happy to support you.

About us

We love providing our customers with a great shopping experience they won’t find anywhere else.

We are one of the UK’s largest supermarkets, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in‑store than any other supermarket.

We’ve lots of opportunities for you to play your part. So, whether you want to make the freshest food or serve our customers, we’d love to meet you…

We're Foodmakers and Shopkeepers and together, we make Morrisons.