Customer Assistant - Food - Tiverton Simply Food

Marks and Spencer; Tiverton; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail company in Tiverton is seeking customer-oriented individuals to provide excellent service and support in-store operations. The role involves engaging customers, maintaining store cleanliness, and meeting sales targets. The ideal candidates should have strong communication skills and a commitment to high levels of customer service. This is an excellent opportunity to be part of a team that values inclusion and diversity.

Qualifications

• Strong commitment to delivering excellent work with great attention to detail.
• Open to feedback and acts upon it regularly.
• Takes accountability for planning and managing own workload efficiently.

Responsibilities

• Serve our customers efficiently, both on the shop floor and at service points.
• Keep the store clean and tidy, ensuring that our shelves are stocked.
• Monitor and deliver on daily sales targets and promotions.
• Proactively engage with customers to understand their needs.

Skills

High levels of customer service

Strong communication skills

Attention to detail

Adaptable to changing situations

Good level of digital capability

Job description

All the details

Working Pattern:

Week 1:

Sunday 14:00-18:00
Tuesday 15:00-19:00
Thursday: 14:00-18:00

Week 2:

Tuesday: 14:00-18:00
Thursday: 14:00-18:00
Friday: 14:00-18:00

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

Serve our customers efficiently, both on the shop floor and at service points

Keep the store clean and tidy, ensuring that our shelves are always stocked with product

Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities

Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.

Build expert product knowledge to sell and recommend our products and services

We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

High levels of customer service

Committed to delivering excellent work with great attention to detail

Open to and acts upon feedback, asking for this regularly

Takes accountability for planning and managing own workload efficiently

Strong communication skills

Adaptable to changing situations

Builds positive relationships by being a good listener

Good level of digital capability

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.