Customer Assistant - Fashion, Home & Beauty - Ellesmere Cheshire Oaks Outle

MARKS&SPENCER; Ellesmere Port; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading retail company in Ellesmere Port seeks a Customer Assistant for its Clothing & Home section. The role involves providing excellent customer service, maintaining store presentation, and utilizing digital tools to enhance the shopping experience. Ideal candidates will have strong communication and customer service skills, along with a passion for fashion. Join us to make a meaningful impact in a fast-paced environment.

Benefits

Inclusive organization

Flexible working options

Qualifications

• Passionate and fashion-forward individuals excited to serve customers.
• Committed to delivering excellent work and following feedback.
• Ability to adapt to changing situations.

Responsibilities

• Serve customers efficiently on the shop floor.
• Keep the store clean and tidy, stocking shelves.
• Engage proactively with customers to understand their needs.

Skills

High levels of customer service

Strong communication skills

Good level of digital capability

Attention to detail

Adaptability

Job description

Overview

Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you'll become a champion of our stylish products, on-trend designs, and exceptional customer service. We're looking for passionate and fashion-forward individuals who are excited to dress the nation. You'll be a brand ambassador who's ready to recommend our newest fashion items. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait—you'll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them. You will be a team player, flexible across store areas and capable of adapting to changing retail demands.

Are you ready for it? Take your marks and get ready to apply.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
• Build expert product knowledge to sell and recommend our products and services
• We\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, faster, more inspiring digital era. We are revolutionising how we work and offering our most exciting opportunities yet. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you require reasonable adjustments to any part of our recruitment process, please share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.