Customer Assistant - Fashion, Home & Beauty - Bury St Edmunds

Marks and Spencer plc (UK); Bury St Edmunds; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading retail company in Bury St Edmunds is seeking a Customer Assistant for the Fashion, Home & Beauty section. This role emphasizes strong customer service, adaptability, and teamwork. Responsibilities include serving customers efficiently, maintaining store presentation, and engaging effectively to understand customer needs. The company values diversity and supports flexible working arrangements.

Qualifications

• Strong customer service focus and communication skills.
• Attention to detail and commitment to delivering excellent work.
• Good level of digital capability; comfortable using Sparks App and in-store devices.

Responsibilities

• Serve customers efficiently on the shop floor and at service points.
• Keep the store clean and ensure shelves are stocked.
• Proactively engage with customers to understand their needs.

Skills

Customer service focus

Communication skills

Attention to detail

Adaptable to changing situations

Digital capability

Job description

Overview

You\'ll be a brand ambassador ready to recommend our newest fashion items. Through remarkable service you\'ll ensure customers feel valued every time they shop with us.

Responsibilities

• Serve our customers efficiently on the shop floor and at service points.
• Keep the store clean and tidy; ensure shelves are stocked with product.
• Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities.
• Proactively engage with customers to understand their needs, make recommendations and provide remarkable service.
• Build expert product knowledge to sell our products and services.
• Utilise digital tools and communication channels to deliver for the customer every time.
• Be flexible to work across various areas of the store and adapt to changing demands.

Qualifications

• Strong customer service focus and communication skills.
• Attention to detail and commitment to delivering excellent work.
• Open to and able to act on feedback; takes accountability for planning and managing workload.
• Adaptable to changing situations; builds positive relationships by listening.
• Good level of digital capability; comfortable using Sparks App and in-store devices.
• Supportive team player and commitment to inclusive store environment.

Join us at M&S as a Customer Assistant in Fashion, Home & Beauty. We are an inclusive organisation with an active Inclusion, Diversity and Equal Opportunities Policy, and we support flexible working. If you require reasonable adjustments, please share your requirements during your application.