Customer Assistant - Cafe - Aberdeen Union Square

Marks and Spencer; Aberdeen City; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent retail organization is hiring a Customer Assistant in Aberdeen City. The role requires delivering exceptional customer service, engaging with customers, and maintaining store standards. Ideal candidates will possess strong communication skills and a commitment to excellence. There are opportunities for flexible working, and a supportive and inclusive environment is emphasized.

Qualifications

• High levels of customer service are essential.
• Ability to manage workload and tasks efficiently.
• Open to feedback and willing to act on it.

Responsibilities

• Serve customers efficiently at both service points and shop floor.
• Keep the store clean and well-stocked.
• Engage with customers to understand their needs.

Skills

Customer service skills

Strong communication skills

Attention to detail

Digital capability

Adaptability

Job description

Overview

Join our team at M&S as a Customer Assistant in our café, where you\'ll become a champion of our delightful food and drink offerings, offers, and services. We\'re seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers.

Work pattern

Wednesday 15:00 - 19:00

Sunday 9:00 - 17:30

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
• Build expert product knowledge to sell and recommend our products and services
• We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\'s why we\'re revolutionising how we work and offering our most exciting opportunities yet. There\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.