Customer Assistant

CO-OP; Castleton; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community-focused retailer in Castleton is looking for a Customer Team Member to provide exceptional service and support to customers. The role requires great people skills, flexibility in shift work, and the ability to solve problems. Benefits include a competitive hourly wage, paid training, and up to 31 days of holiday per year. Join a team dedicated to making a difference in the community.

Benefits

30% discount on Co-op products

Pension scheme with up to 10% employer contributions

Access to virtual healthcare services

31 days of holiday

Cycle-to-work scheme

Full, paid training

Qualifications

• Great people skills to build positive relationships with customers and colleagues.
• Ability to adapt to change and solve problems.
• Flexibility to work a range of shifts.

Responsibilities

• Deliver friendly and thoughtful service to customers.
• Support colleagues in solving problems and enhancing customer experience.
• Ensure the store is safe and legal by keeping shelves stocked.

Skills

Customer service

Problem solving

Teamwork

Flexibility

Job description

Overview

As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we've focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you’ll do

• Friendly and thoughtful service - you\'ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
• Work together to make everyone\'s day better - supporting your store colleagues to solve problems for customers and members
• Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Help introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns together
• Support your local community - get involved in all kinds of activities and events

A genuine care for the needs of customers and members

• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Pay and working pattern

Pay: £12.30 per hour

Contract: 16 hours per week + regular overtime, permanent, part time

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

Full, paid training provided

You can apply for this role using your mobile device (no CV needed!)

Benefits

• We\u2019re looking for Customer Team Members to join our team at Co-op.
• When you join Co-op, you\u2019ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Wagestream- a money management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We\u2019re also part of the Disability Confident scheme, meaning we\u2019ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We\u2019ll ask whether you\u2019d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we\u2019ll ask you if you need any reasonable adjustments to enable you to participate.