Customer Assistant

Co-op Group; Bristol; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail organization is seeking a Customer Team Member in Bristol. You will deliver excellent customer service, maintain store safety, and support community initiatives. Ideal candidates will have strong people skills and flexibility to work various shifts. Comprehensive training is provided, along with benefits such as discounts and a pension scheme.

Benefits

30% discount on store products

Pension scheme with up to 10% employer contributions

Virtual healthcare services

Cycle-to-work scheme

31 days of holiday including bank holidays

Qualifications

• Genuine care for customers and members.
• Ability to build positive relationships.
• Flexibility and problem-solving skills.

Responsibilities

• Provide friendly and thoughtful service.
• Work with store colleagues to solve problems.
• Ensure the store is safe and legal.

Skills

Great people skills

Positive approach to change

Flexibility to work different shifts

Job description

Overview

Customer Team Member
Location: 6 Dragon Road, Winterbourne, Bristol, BS36 1BQ
Pay: £12.60 per hour
Contract: 12 hours per week + regular overtime, permanent, part time
Working pattern: 12pm-10pm, to be discussed at interview

Full, paid training provided
You can apply for this role using your mobile device (no CV needed!)

What you'll do

• Friendly and thoughtful service - put customers first in everything you do: responding to queries, championing Co-op products and Membership, and delivering a great shopping experience
• Work with store colleagues to solve problems for customers and members
• Keep the store safe and legal - stock shelves, ensure prices, dates, and temperatures are correct
• Help introduce new products and services and share learnings with colleagues
• Support the local community - participate in activities and events

What we're looking for

• A genuine care for the needs of customers and members
• Great people skills and the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• Flexibility to work a range of different shifts

Benefits

• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Wagestream - a money management app giving access to a percentage of pay as you earn it
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Inclusion and accessibility

Building an inclusive workplace. We welcome applications from everyone and strive for stores to be inclusive environments where colleagues can reach their full potential. We celebrate our differences and reflect the communities we serve. If you have a disability, we can make reasonable adjustments to our recruitment process and we are part of the Disability Confident scheme, offering an interview to disabled candidates who meet the minimum criteria. We will ask whether you’d like to be considered under the Disability Confident scheme when you apply. If invited to recruitment, we will ask about any reasonable adjustments you may need. For more information on our recruitment process and Diversity & Inclusion commitments, visit jobs.coop.co.uk/apply-process and jobs.coop.co.uk/diversity-inclusion-wellbeing.

You may need to complete two online assessments as part of the application process; it will take around 20 minutes. We reserve the right to remove a vacancy before the scheduled closing date.