Customer and Trading Manager - Small Supermarket

Sainsbury's; Bolton le Sands; On-site; GBP 30,000 - 45,000; Full time

Job summary

A major UK supermarket chain in Bolton le Sands is seeking a Customer & Trading Manager. This role involves overseeing daily store operations, managing a team, and ensuring outstanding customer service. You will lead performance management and hold accountability for store KPIs. Ideal candidates will have previous experience in fast-paced retail environments with proven skills in people management and operational leadership.

Qualifications

• Track record of delivering excellent customer service and coaching colleagues.
• Experience leading a team in a fast-paced, customer-facing environment.
• Operational leadership skills with responsibility in the absence of senior management.

Responsibilities

• Manage daily store operations and ensure efficiency.
• Coach and lead a team to provide outstanding customer service.
• Deliver on KPIs and performance indicators.

Skills

People management

Customer service

Operational leadership

Performance management

Job description

What you’ll be doing:

• Working closely with a small team of managers to make sure the store runs like clockwork every day.
• Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop.
• Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
• People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• Where we have close knit networks of stores and it may mean that you need to help another store now and then.

What makes a great customer & trading manager:

• Previous line management responsibilities in a fast‑paced, operational environment.
• Provides brilliant customer service, and coaches a team to do the same.
• Delivers KPI's or other performance indicators.
• Can manage disciplinaries, performance issues or other similar employee relations issues.
• Leads operations and comfortable doing this alone in the absence of more senior management.

Essential Criteria:

• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of leading a team in a fast‑paced, customer‑facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
• Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
• Has managed employee relations issues, including performance and absence management.