Customer Agent - Golf Technology

Optimum Golf Technologies Limited; Guildford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading golf technology firm located in Guildford is seeking a passionate Customer Support professional. This role involves managing support ticket creation and updates via calls, emails, and webchat. Ideal candidates should have enthusiasm for both golf and technology, and possess a self-motivated work ethic. Join a team that supports industry-leading technologies and be part of an exciting opportunity to grow in the golf industry.

Qualifications

• Passion for golf and technology is essential.
• Experience in customer support roles will be beneficial.
• Self-motivated and enthusiastic work ethic.

Responsibilities

• Create support tickets from support calls.
• Update support tickets from emails.
• Administer SPAM tickets from support tickets.

Job description

Job Description

Are you passionate about golf and looking to work with some of the industry leading technologies?

Optimum Golf Technologies (OGT) is the exclusive distributor and support centre for the golf industry’s leading trade and consumer technologies across the UK, Europe, Middle East, and Africa.

Main brands within the portfolio include Foresight Sports, the global leaders in launch monitors and simulator technology, and Bushnell Golf, industry leaders in distance measuring devices. Both brands are recognised as the gold standard by golfers, golf professionals, equipment manufacturers, and media outlets.

The opportunity

We currently have an exciting opportunity for a self‑motivated, enthusiastic Customer Support professional. You need to be passionate about golf and technology.

Your key responsibilities

• Support ticket creation from all telephone calls into the support department.
• Support ticket updating from all emails sent into the support department (communication via phone to establish all relevant information).
• Support ticket creation from webchat facility.
• Support ticket follow up (communication via phone) from Auto-Bot (Webchat) facility
• Support Ticket creation / update via TEAMs

Administration of SPAM tickets from within support tick...