Customer Advisor TradePoint

Kingfisher; Cardiff; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading retail company in Cardiff is seeking a part-time Customer Advisor for TradePoint. This role involves engaging with trade members to provide excellent service, helping them find useful products and services. The ideal candidate should be a strong communicator, collaborative, and able to adapt their approach to meet customer needs. Competitive compensation is offered along with a benefits package including a pension scheme and various wellness benefits.

Benefits

Competitive salary

Pension scheme

Employee Assistance Programme

Shopping discounts

Wellbeing benefits

Qualifications

• Excellent communication skills and ability to work in a team.
• Ability to build relationships with customers and identify new business opportunities.
• Willingness to learn and develop skills through training.

Responsibilities

• Engage with TradePoint members to provide excellent service.
• Recommend appropriate products and services based on customer needs.
• Participate in team efforts, including flexible working hours.

Skills

Communication skills

Teamwork

Relationship building

Promotional knowledge

Job description

Overview

Customer Advisor - TradePoint

Part time – 15 hours per week

3 Month Fixed Term Contract

Shifts available Monday - Sunday 7.00am - 20.00pm

UK Notional hourly rate 12.71 per hour

B&Q Cardiff Gate Retail Park

We believe anyone can improve their home to make life better. Every day we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a TradePoint Customer Advisor and you’ll help deliver a great experience for our TradePoint members by engaging, listening & selling the right products & services.

Whats the job

The heart of the Tradepoint counter you’ll deal with all kinds of trade members every day. You’ll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you’re in the best position to recommend the right products and services for them.

What we need

• A great communicator and team worker with the ability to get on with all kinds of colleagues and customers.
• You adjust your approach in different situations you know how to build relationships with customers & you’ve got an eye for new business opportunities.
• You’ll love helping your trade members get great value for themselves and their clients through promotions and signing up of our trade loyalty scheme.
• You’ll be happy to continuously develop your skills through training and by learning from others.
• You’re happy to pitch in as part of a team too and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

Whats in it for me

As part of a great team you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve where everyone can feel they belong and have equal opportunities.

You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary our benefits package includes an award-winning pension scheme ShareSave options 6.6 weeks holiday payroll giving an Employee Assistance Programme shopping discounts colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

So we can support you during the application or interview process please contact for any recruitment adjustments.

Required Experience

Unclear Seniority

Key Skills

Channel Marketing, Accounting, Tally, CSS, Corporate Risk Management, Hibernate, Brokerage

Employment Type

Part-Time

Experience

years

Vacancy

1