Customer Advisor - TradePoint

B&Q; Bury; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading home improvement retailer in the UK is seeking a Tradepoint Counter Associate. In this role, you will engage with trade members to understand their needs and recommend appropriate products and services. The ideal candidate is a great communicator and team worker, eager to build relationships and identify new business opportunities. The position also offers a competitive salary and a comprehensive benefits package, including generous holiday leave and wellness support.

Benefits

Competitive salary

Award-winning pension scheme

Employee Assistance Programme

Wellbeing benefits

Shopping discounts

Generous holidays

Qualifications

• Ability to communicate effectively with colleagues and customers.
• Experience in building relationships with clients.
• Willingness to adapt to various situations and challenges.

Responsibilities

• Deal with trade members daily and take ownership of their needs.
• Recommend appropriate products and services based on customer conversations.
• Help trade members access great value through promotions and loyalty schemes.
• Develop skills through training and teamwork.

Skills

Great communicator

Team worker

Relationship building

Business opportunity identification

Adaptability

Job description

What's the job?

The heart of the Tradepoint counter, you’ll deal with all kinds of trade members every day. You’ll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you’re in the best position to recommend the right products and services for them.

What we need :

A great communicator and team worker with the ability to get on with all kinds of colleagues and customers. You adjust your approach in different situations, you know how to build relationships with customers & you’ve got an eye for a new business opportunities.

You’ll love helping your trade members get great value for themselves and their clients, through promotions and signing up of our trade loyalty scheme. You’ll be happy to continuously develop your skills through training and by learning from others. You’re happy to pitch in as part of a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

What's in it for me?

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

So we can support you during the application or interview process, please contact for any recruitment adjustments.