Customer Advisor – Argos (in Sainsbury’s)

Sainsbury's Supermarkets Ltd; Norwich; On-site; GBP 40,000 - 60,000; Part time

Job summary

A prominent UK retail chain is seeking a Night Shift Delivery Assistant in Norwich. In this part-time role, you will ensure a great shopping experience by supporting customer service after hours, handling deliveries, and maintaining stock room organization. Ideal candidates should have great customer service skills, attention to detail, and the ability to work flexibly in a fast-paced environment. The role offers a competitive hourly wage and various employee benefits.

Benefits

10% discount after four weeks

Free food and hot drinks

Generous holiday entitlement

Pension matching up to 7.5%

Employee share schemes

Wellbeing support including free access to an Employee Assistance Programme

Qualifications

• Right to Work eligibility in the UK.
• Friendly, welcoming demeanor for customer interaction.

Responsibilities

• Provide excellent customer service in-store and at collection counters.
• Collect products for customers and process payments.
• Maintain cleanliness and organization in the stock room.
• Support customers with inquiries and recommendations.
• Ensure high standards of presentation on the shop floor.

Skills

Customer service skills

Attention to detail

Ability to work in a team

Flexible working

Digital tools proficiency

Job description

Rate: £12.60 per hour
Location: Longwater Store, Norwich, NR5 0JS
Hours: Part time, 20 hours per week
Contract type: Fixed-Term Assignment
Business area: Retail
Closing date: 25 December 2025
Requisition ID: 400043524

Shift hours
Night shift: 21:00 - 05:00

Working in our stores:

As one of the leading UK digital retailers, Argos provides our customers with inspiring choice and trusted value across a vast range of products with unforgettable ease. As a Customer Advisor, you’ll provide the very best experience for our customers when they visit our stores to shop or collect their online orders.

• You must have Right to Work eligibility in the UK
• Most roles are part-time working across a variety of shifts,including weekdays and weekends. Your hours will be scheduled to fit around your availability and may vary from week to week.

This role is an night delivery assistant role whilst the store is closed, putting away deliveries and picking items for home delivery. The shifts are 2100 - 500 and will be contracted to 3 shifts per week with opportunity for overtime.

What you’ll be doing:

• Ensure our customers have a great shopping experience by delivering excellent customer service on the tills, website screens on the shopfloor and at the collection counter
• Collect products from the stock area for customers, take payments, provide details on our financial service offerings for certain products and process refunds
• Make sure that the stock room is neat and tidy, and restocking products from deliveries
• Be present on the shop floor helping customers with questions and provide advice on a wide range of products
• Build great knowledge about our products, services and promotions to help provide recommendations

What makes a great Argos Colleague:

• Friendly and welcoming with a genuine enthusiasm for helping customers.
• Comfortable talking to customers about our financial services when buying certain products
• Happy working in a fast-paced, physical and high energy environment, and thrives in being part of a team
• Always prepared to work flexibly and productively to a high standard across the store when needed - you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
• Embraces using new digital tools and technology to do your job brilliantly
• Have great attention to detail, keeping the store clean and clutter free to create the best shopping experience for our customers

Working for us has great rewards:

We truly value our colleagues and provide market-leading benefits and training to reflect that:

• Discount card –10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day
• Free food and hot drinks - provided for Colleagues in all our stores
• Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave
• Pension – we’ll match between 4-7.5% of your pension contributions
• Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
• Wellbeing support– including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues

Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.

If you need an update on your application, you should contact the store that you have applied to. You can find contact details for all Argos stores here .

An inclusive place to work and shop

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range ofenhanced discretionary leave for families, as well as support for carers. We provide our colleaguesresources to help themunderstand and support their role and theirteam effectively. Our internal colleague networks seektoensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.

We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a lookhere .

As part our commitment as a Disability Confident Leader, all candidates will have the opportunity to be offered an interview through our online assessment which will prioritise those candidates who achieve the highest score and therefore most closely match the essential criteria for the role.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.