Customer Advisor (Airport)

Boots; Liverpool; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join Boots as a Customer Advisor and gain valuable experience in retail. You will assist customers, manage product displays, and promote in-store offers in a dynamic environment. With comprehensive training and supportive colleagues, this role offers a pathway to a fulfilling career within a leading company.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced leave pay for expecting or adopting parents

Flexible benefits scheme

Access to free 24/7 counselling

Qualifications

• Ability to excel in a fast-paced, varied environment.
• Strong communication and listening skills.
• Experience in customer care and service is a plus.

Responsibilities

• Help customers feel at ease and provide advice on products.
• Manage product displays and ensure excellent customer service.
• Work with team members to maintain store cleanliness.

Skills

Communication

Teamwork

Customer Service

Job description

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The hourly rate for this role is £12.40 and up to £13.85 across selected locations. The hourly rate will increase after 6 months in role.

Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge. This could be the start of a new career with us.

About the role

You will work onsite and report to the Assistant or Store Manager. Your role could involve helping at the tills, advising customers, or working in the back shop. You will also:

• Help our customers and put them at ease; listen to their needs, answer questions, and provide advice on our products, recommend items, or offer baskets. The little things make a difference.
• Get to know our in-store offers and schemes and promote them. The more information we provide, the better the service.
• Help ensure the store runs smoothly by managing product displays, providing excellent customer service, and replenishing stock from deliveries.
• Work with team members to ensure the store is clean and presentable, creating a welcoming environment.
• You will receive award-winning training accredited by the Institute of Customer Service.

What you’ll need to have

Full training is provided. We are looking for people who:

• Excel in a fast-paced, varied environment.
• Communicate and listen effectively.
• Enjoy working in a team and fostering collaboration.
• Understand that small details matter in customer interactions.
• Want to be a proud brand ambassador for Boots and help customers find the best products.
• Have 5 years of unbroken references to obtain an airside pass, with references being day-specific and no unaccounted periods longer than 28 days. The references must cover the last 5 years exactly.

It would be great if you also have

• Experience in customer care and service (not essential).

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced leave pay and gift for expecting or adopting parents
• Flexible benefits scheme
• Access to free 24/7 counselling through TELUS Health

Find out more at boots.jobs/rewards. Exclusions may apply. Salary estimates on third-party sites are not endorsed by Boots.

Why Boots

We care about making positive changes. Our inclusive environment helps everyone reach their potential. We are proud to be an equal opportunity employer, embracing diversity and fostering a positive workplace.

As part of Boots, your contribution helps us improve.

Learn more about careers at Boots here.

What's next

If successful, you’ll be invited to an in-store interview within 14 days.

We are open to discussing flexible working options, including job share and reduced hours.

If you need support during the application process, we provide reasonable adjustments to help you perform your best.