Customer Advisor

Boots Opticians; York and North Yorkshire; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in York and North Yorkshire is seeking a Customer Advisor to provide exceptional service and assist customers in finding the best products. This role offers full training and opportunities for employee development. You will work collaboratively with a team while ensuring the store environment is welcoming and informative. Competitive hourly rates starting at £12.40.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to free counselling and support

Qualifications

• Full training is provided for this role; experience in a varied environment is a plus.
• Ability to communicate and listen effectively.

Responsibilities

• Assist customers and provide helpful product recommendations.
• Promote in-store offers and schemes.
• Ensure the store is clean and products are correctly displayed.

Skills

Effective communication

Teamwork

Customer service orientation

Ability to work at pace

Job description

Overview

The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role. Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain valuable experience, or you have experience with retail and you’re looking for a new challenge.

About the role

You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:

• Help our customers and put them at ease; listening to find out more about them, answering questions and giving great advice on our products, recommending items they hadn’t considered or offering a basket — it’s the little things that make a difference
• Get to know in-store offers and schemes and promote them; the more information we can give our customers the better
• Help stores run smoothly by ensuring the right products are displayed on the shop floor, providing a great service on tills, or helping with stock in the stock rooms
• Work with other team members to provide a great shopping experience and keep the store clean and presentable
• You will be provided with award-winning training accredited by the Institute of Customer Service

What you’ll need to have

These are the essential skills or experience needed to succeed in this role:

• Full training is provided for this role, and we are looking for people who excel in a varied environment, working at pace
• Communicate and listen effectively
• Enjoy working as part of a team, promoting a collaborative team dynamic
• Know that the little things make the biggest difference for customer interactions
• Desire to be a proud brand ambassador for Boots and help our customers find the best products for them

It would be great if you also have

These are desirable skills or experience and are not essential; we would welcome applications from candidates that don’t match these additional criteria:

• Experience providing customer care and delivering great customer service (not essential)

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

We have a great range of benefits in addition to the above that offer flexibility to suit you. Find out more at Boots rewards. Salary estimates on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots?

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it\'s with you we change for the better.

What\'s next?

If your application is successful, you will be invited to attend an in-store interview within the next 14 days.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.

Business Area

Retail

Function

Store Colleagues