Customer Advisor

Boots UK; York; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading retail pharmacy is seeking a Customer Advisor who will assist customers, promote in-store offers, and help maintain a clean store. Training is provided. Ideal candidates will have strong communication skills and a desire to represent the brand positively. The role offers pay from £12.40 per hour, with various employee benefits and opportunities for career development.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Employee discounts

Enhanced leave pay

Gift cards for new parents

Access to free counselling through TELUS Health

Qualifications

• Full training will be provided; we are looking for individuals who excel in a fast-paced, varied environment.
• Enjoy working collaboratively as part of a team.
• A desire to be a proud brand ambassador for Boots and help customers.

Responsibilities

• Help customers by answering questions and recommending products.
• Promote in-store offers to enhance the customer experience.
• Manage product displays and provide excellent service at the tills.

Skills

Effective communication and listening skills

Collaboration in a team

Attention to detail

Job description

Job Description

The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role. Joining us as a Customer Advisor is a great opportunity, whether it's your first job and you're looking to gain valuable experience, or you have retail experience and are seeking a new challenge. This could be the start of a new career with us.

About the role

You will work onsite and report to the Assistant or Store Manager. Your duties may include helping on the tills, advising customers, or working in the back shop. You will also:

1. Help our customers and put them at ease by listening, answering questions, giving advice, recommending products, or offering a basket — the little things that make a difference.
2. Promote in-store offers and schemes to enhance customer experience.
3. Ensure the store runs smoothly by managing product displays, providing excellent service at the tills, and assisting with stock in the stock rooms.
4. Collaborate with team members to maintain a clean and presentable store environment.
5. You will receive award-winning training accredited by the Institute of Customer Service.

What you'll need to have

These are the essential skills or experience needed:

• Full training will be provided; we are looking for individuals who excel in a fast-paced, varied environment.
• Effective communication and listening skills.
• Enjoy working collaboratively as part of a team.
• Attention to detail in customer interactions.
• A desire to be a proud brand ambassador for Boots and help customers find the best products for them.

It would be great if you also have these desirable skills or experiences:

• Experience in customer care and delivering excellent service (not essential).
• Additional benefits include Boots Retirement Savings Plan, discretionary annual bonus, employee discounts, enhanced leave pay, gift cards for new parents, and access to free counselling through TELUS Health. More benefits are available to suit your needs.

Why Boots?

We foster an inclusive environment where everyone can be themselves and reach their full potential. We are proud to be an equal opportunity employer, embracing diversity and providing a positive working environment.

What's next?

If successful, you will be invited for an in-store interview within 14 days. We are open to discussing part-time and job share options during the application process. Additional support can be provided to help you perform at your best.