Customer Advisor

Boots UK; Ventnor; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-known retail pharmacy chain in Ventnor is seeking a Customer Advisor to enhance customer interactions and maintain store standards. Ideal candidates will excel in communication, work effectively in teams, and advocate for the brand. Comprehensive training is provided, and the position offers various benefits including discounts and a retirement savings plan.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Access to 24/7 counselling support

Qualifications

• Ability to work at pace in a varied environment.
• Strong listening and communication skills.
• Enjoys teamwork and promotes team dynamics.
• Desire to be a brand ambassador for Boots.

Responsibilities

• Assist customers with queries and advice.
• Promote in-store offers and schemes.
• Ensure products are displayed appropriately.
• Maintain store cleanliness and presentability.
• Participate in awarded training for customer service.

Skills

Effective communication

Team collaboration

Customer care

Ability to work in a varied environment

Job description

Overview

The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role. Joining us as a Customer Advisor is a great opportunity, whether it's your first job and you're looking to gain some valuable experience, or you have experience with retail and you're looking for a new challenge, this could be the start of a new career with us.

Responsibilities

• Help our customers and put them at ease; whether that's listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn't considered or simply offering a basket - it's the little things that make a difference
• Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
• Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in the stock rooms
• Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of
• You will be provided with award winning training accredited by the Institute of Customer Service

What you'll need to have

• Full training is provided for this role, and we are looking for people who:
• Excel in a varied environment, working at pace
• Communicate and listen effectively
• Enjoy working as part of a team, promoting a collaborative team dynamic
• Know that the little things make the biggest difference for customer interactions
• Desire to be a proud brand ambassador for Boots and help our customers find the best products for them

Desirable skills (not essential)

• Experience providing customer care and delivering great customer service, but this is not essential.

Benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.