Customer Advisor

Pavers Shoes; Sunderland Bridge; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading company in retail is looking for a part-time Customer Advisor to join their team in The Bridges Shopping Centre Sunderland. The role involves providing excellent customer service, achieving sales targets, and offering knowledgeable advice on shoes and accessories. With flexible working hours and opportunities for progression, this is an ideal role for someone passionate about retail.

Benefits

Generous Staff Discount

Holiday Entitlement increasing with service

Company Contribution Pension

Access to Pavers Foundation for charitable giving

Access to Pavers Academy for career development

Wellbeing and financial support

Qualifications

• Experience as a Sales Assistant or Retail Assistant.
• Passion for customer service and sales.
• Ability to work flexible hours on a rota basis.

Responsibilities

• Advise customers on shoe care and accessories.
• Achieve daily KPIs.
• Support store standards and product placements.

Skills

Customer Service

Sales Skills

Teamwork

Job description

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We have a part-time Customer Advisor opportunity to join our Pavers team in The Bridges Shopping Centre Sunderland on an 8-hour per week contract. This location is easily accessible by public transport, and parking is available, but incurs a local charge.

You’ll need good availability as the role will include a mixture of weekend and weekday working on a rota basis over 2 x 4-hour shifts per week.

Are you passionate about achieving sales targets and finding just the right products for customers?

Do you have a ‘can do’ attitude, passion for great customer service, and enjoy working in a fast-paced and fun environment?

Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for progression?

We offer a friendly, engaging, and positive environment where you can make a real difference and feel valued. You will help us deliver consistently high levels of service to our customers, advising on shoe care, handbags, and accessories to complement a customer’s needs, offering genuine, honest, and knowledgeable advice on all our products.

You could have previous experience as a Sales Assistant, Retail Assistant, or in a Customer Care environment. We will give you full training and support to ensure you succeed in your role, but the right attitude and behaviours are a must. Our stores are like family, offering a nurturing environment to learn, grow, and thrive in, whilst having fun at work!

We have a part-time Customer Advisor opportunity to join our Pavers/Jones Bootmaker team in XXX on an XX hours per week contract.

You’ll need good availability as the role will include a mixture of weekend and weekday working. (**amend if appropriate)

Pay, Hours & Benefits for our Customer Advisor

£11.70 per hour 21+ (18-20 £9.60 per hour & 16-17 £7.85 per hour)

Once you complete the required retail induction stages, your pay will increase to £12.05 per hour 21+ (18-20 £9.87 per hour & 16-17 £8.07 per hour)

• Generous Staff Discount scheme, some of which can be shared with your family and friends!
• Holiday Entitlement which increases with service.
• Company Contribution Pension
• Access to the Pavers Foundation: an employee-led grant application and charitable giving scheme
• Access to the Pavers Academy: providing career pathways to support our colleagues through online learning, face-to-face courses, apprenticeships, professional qualifications, and mentoring programmes
• Access to wellbeing and financial support through RetailTRUST

Day-to-Day responsibilities as our Customer Advisor

• Advise customers on shoe care and accessories to complement their needs, achieving daily KPIs in the process
• Be self-aware, able to question, learn, and take responsibility for yourself
• Be a team player, maintaining a friendly, engaging, and positive attitude
• Support the maintenance of store standards, product placements, and stockroom