Customer Adviser

Honeycomb; Carrickfergus; On-site; GBP 20,000 - 25,000; Full time

Job summary

An organization in Northern Ireland is seeking a dedicated individual for a customer service role. You will be the first point of contact for visitors and callers, providing professional service and handling customer payments. Key responsibilities include managing reception duties and ensuring compliance with financial procedures. The ideal candidate should have a minimum of 5 GCSEs and at least 2 years of customer service experience. An inclusive and supportive work environment is offered, alongside opportunities for training and development.

Benefits

Access to pension scheme

Training and development opportunities

Supportive working environment

Qualifications

• Minimum of 5 GCSEs including English Language and Mathematics.
• At least 2 years' experience in a customer service environment.
• Excellent written and verbal communication skills.
• Strong organizational and planning skills.
• Ability to work collaboratively as part of a team.

Responsibilities

• Welcome visitors and provide advice and signposting to services.
• Manage reception and telephone enquiries professionally.
• Process income from various transaction methods accurately.
• Reconcile daily payments and allocate to accounts.
• Administer dog licences and waste service payments.

Skills

Customer service

Cash handling

Communication

Organizational skills

Teamwork

Education

Minimum of 5 GCSEs (Grade C or above)

Tools

Computerised accounting packages

Job description

The Role:

You will be the first point of contact for visitors and callers to the organisation, delivering a courteous, professional, and efficient service. You will also be responsible for handling customer payments and ensuring compliance with financial procedures.

Key Responsibilities:

• Welcome visitors and provide advice, guidance, and signposting to relevant services.
• Manage reception and telephone enquiries, ensuring professional handling of all contacts.
• Provide efficient service at the cash desk, processing income from face-to-face, post, and online transactions.
• Ensure all cash handling, banking, and financial recording is accurate and compliant with procedures.
• Reconcile daily, and allocate payments to invoices and debtor accounts.
• Assist departments with the digitisation of income transactions and encourage online payment adoption.
• Administer dog licences, including online applications, reminders, and liaising with Enforcement Officers regarding fixed penalties or court fees.
• Process waste service payments, including ordering bins and bulky collections, and managing payments through relevant portals.
• Manage incoming and outgoing post securely and efficiently.
• Maintain reception area operations and manage interactions with customers on sensitive or challenging issues, escalating when appropriate.
• Operate credit/debit card machines securely and maintain customer confidentiality at all times.
• Receive and log deliveries and ensure officers take receipt.
• Alert relevant staff to security or building maintenance issues.
• Undertake any other duties appropriate to the level of the post in line with business needs.

The Person

Essential Criteria:

• Minimum of 5 GCSEs (Grade C or above) including English Language and Mathematics, or equivalent.
• At least 2 years' experience in a customer service environment, including:
  • Dealing effectively with the public.
  • Use of computerised accounting packages.
  • Cash handling, including credit/debit card machines.
• Excellent written and verbal communication skills.
• Strong organisational and planning skills with the ability to prioritise work effectively.
• Commitment to delivering high standards of customer service.
• Ability to work collaboratively as part of a team.
• Full UK driving licence or access to a form of transport if required.

Package & Benefits:

• Full-time, 37 hours per week (Monday - Friday, 08:45-17:15).
• Access to pension scheme participation
• Training and development opportunities to support career progression.
• Inclusive and supportive working environment that values diversity and accessibility.

How to Apply

To apply for this role, submit your CV via the application form provided.
Alternatively, to speak in absolute confidence about this opportunity please contact Zeena Jackson via [e-mail].

Disclaimer

If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all.
Please note, we are receiving an exceptionally high number of applications and will be unable to shortlist candidates who are not meeting the specific requirements for this role. Due to the high volume of applications, we may be unable to provide individual feedback. We thank you in advance for your understanding.