Customer Account Manager

Michael Page; Kirklees; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

A medium-sized organisation in the business services sector is seeking a Customer Account Manager to manage client relationships and ensure high customer service standards. Responsibilities include acting as the primary point of contact, managing client accounts, and collaborating with internal teams. The ideal candidate will demonstrate strong communication skills and a proactive approach to customer satisfaction. This role offers a competitive salary between £28,000 and £32,000, with opportunities for career development in a supportive environment.

Benefits

Competitive salary

Supportive working environment

Career development potential

Qualifications

• Proven experience in customer service or account management within the business services industry.
• Strong communication and interpersonal skills to build lasting client relationships.
• Ability to manage multiple client accounts effectively and efficiently.

Responsibilities

• Manage a portfolio of client accounts, ensuring their needs are met promptly and effectively.
• Act as the primary point of contact for customer queries and concerns.
• Collaborate with internal teams to deliver tailored solutions for clients.

Skills

Customer service experience

Communication skills

Interpersonal skills

Problem-solving skills

CRM proficiency

Job description

Customer Account Manager

The Customer Account Manager will manage client relationships within the business services industry, ensuring top-notch customer service and satisfaction. This role focuses on maintaining and growing client accounts while addressing their needs effectively.

Client Details

This role is with a medium-sized organisation specialising in delivering exceptional business services. The company is recognised for its commitment to providing high-quality customer service and fostering strong client relationships.

This role will be hybrid working after 2 weeks training in the Ripponden office.

Description

• Manage a portfolio of client accounts, ensuring their needs are met promptly and effectively.
• Act as the primary point of contact for customer queries and concerns.
• Collaborate with internal teams to deliver tailored solutions for clients.
• Monitor account performance and identify opportunities for growth.
• Ensure all client information is accurately maintained and updated in company systems.
• Handle customer complaints professionally to achieve resolution and satisfaction.

Profile

• Proven experience in customer service or account management within the business services industry.
• Strong communication and interpersonal skills to build lasting client relationships.
• Ability to manage multiple client accounts effectively and efficiently.
• Excellent problem-solving skills with a proactive approach to challenges.
• Proficiency in using CRM systems and other relevant software.
• A customer-focused mindset with a commitment to providing excellent service.

Job Offer

• Competitive salary ranging from £28,000 to £32,000.
• Opportunity to work in a supportive and professional environment.
• Be part of a company that values client satisfaction and service excellence.
• Fixed-term contract with a potential for career development.

If you are passionate about customer service and looking to excel as a Customer Account Manager within the business services industry, we encourage you to apply.